E-Commerce & Dispatch Co-ordinator

We are a “different kind of Pharmacy” looking for an eCommerce & Dispatch Co-ordinator to join our head office team in Canberra City. We are an energetic and customer-focused team offering traditional pharmacy services alongside natural and holistic remedies so our patients and customers can choose an integrated approach to managing their health and wellbeing.

About the role

The Pharmacy Network consists of 5 pharmacies + online retailer who provides an amazing range of hard-to-find and popular products to a large and growing range of customers in Canberra and across Australia. 

Being a retailer, the right candidate will play a crucial role in ensuring that our e-commerce website is up-to-date, informative, and as creative as possible to ensure our online customers are satisfied with their online experience and can always make an informed choice. If you are passionate about entering into the eCommerce world, this is your opportunity to learn and have some fun along the way. 

Reporting directly to the Marketing Manager, and working alongside our retail team, you will be primarily responsible for the online sales and fulfilment activities of The Pharmacy Network.

Your responsibilities will include:

• Coordinate with the store to ensure customer orders are fulfilled in a timely and effective manner including Click and Collect and special orders
• Communicating with customers regarding product information and order status
• Resolve customer issues, refunds and complaints in a timely manner
• Maintain a high level of product knowledge to provide accurate information to customers
• Assist with the creation of new product listings and manage published ones (imagery, descriptions & pricing)
• Image sourcing, resizing and retouching appropriate for SEO
• Creating web content material – website banners, editing images, digital marketing materials
• Proactively seek ways to improve the overall customer experience.

Previous retail experience is expected, and while digital experience is also preferable, we are more interested in your eagerness to learn and grow in this position.

To be successful in this role you will have:

• An ability to learn super-fast and follow detailed instructions
• Great interpersonal and communication skills
• Team player with a positive attitude and strong service mentality
• Attention to detail is extremely important
• Ability to work well within timelines
• Self motivated, adaptable and a multi-tasker

Experience and qualifications:

• Could suit a tertiary business, marketing or graphic design student.
• The ideal candidate has at least 1 year of experience working in an customer service environment, a background in retail is highly desirable 
• Some experience working with eCommerce platforms like WordPress, Shopify, WooCommerce or Big Commerce is preferable. 
• Working knowledge of Canva, Microsoft Office and Google G-Suite is preferable
• Accurate data entry and a strong eye for detail
• Confident phone and interpersonal communication skills, high level business writing and grammar
• A desire and interest to develop a further career in ecommerce

Who are we?

The Pharmacy Network is a family-owned business that operates five busy pharmacies across Canberra City & Manuka. Our head office is located in Canberra City with a focus on supporting our stores.

The Pharmacy Networks provides a friendly, inclusive culture in a fast-paced working environment, we can offer a flexible roster that respects your need to juggle study, family and work commitments.

Are you ready to join us?  If this sounds like an environment that you could thrive in, please apply via Seek, ensuring you attach a cover letter, experience, qualifications, and availability with your resume when applying. Please note that only successful applicants will be contacted.