eCommerce Optimisation and Personalisation Specialist

eCommerce Optimization & Personalization Specialist

Australia & New Zealand

About Us

Launching in Australia in 2004, Pandora Australia New Zealand (ANZ) has since become the fourth largest market for the Danish jewellery house with 146 stores across the ANZ network, 130 employees in corporate and over 600 employees in retail. At Pandora, we give a voice to people’s loves through hand-finished jewellery crafted from high-quality materials, offering endless possibilities for personalisation, empowering consumers to express their personal style through our pieces.  

Headquartered in Copenhagen, Denmark, Pandora is the world’s largest jewellery maker with presence in more than 100 countries across the globe. At Pandora, we give a voice to people’s loves. Beloved for our inimitable charm bracelet, Pandora jewellery offers intricate design and craftsmanship, brought to life by the magic of the stories expressed and interpreted by its wearer.

The Role

As our E-Commerce Optimization Specialist, you will primarily be responsible for generating & supporting KPI driving insights to feed into the Pandora ANZ CRO process from a variety of data sources (qualitative & quantitative such as Adobe & Content Square).

In parallel the role will use those insights to build out A/B, personalisation and optimisation strategies using our core machine learning and CRM tools including Monetate Personalization to flawlessly execute our on-site personalization, A/B testing and optimization strategies while maximizing revenue on ANZ websites.

• Present use cases with conviction, leveraging data within ContentSquare, Sales Force, and Adobe Analytics and external innovation to ensure that Pandora becomes and remains an example of digital excellency
• Build strong internal relationships with e-Commerce, merchandising, operations, and wider marketing & Global e-Commerce team. Collaborate with and learn from colleagues in similar roles globally
• Develop and train team members in reporting and analysis to foster and nature a high level of commerciality within the team
• Cocreate a robust monthly testing and personalization roadmap with global and local ecommerce teams and introduce new experience opportunities during peak promotional and campaign periods

• Conduct competitor analysis and identify new AI driven virtual tools to drive guided selling that assist in increasing basket and conversion and support with UAT when new tools are introduced

You Have

• E-Commerce experience, Optimization, Customer Experience, User Experience, Knowledge of CMS, Adobe Analytics, Jira, SFCC, Project Management Tooling (Asana, Trello, Monday, click up, etc)
• Understanding of A/B testing and reporting, best practices of testing, optimization and drivers of online conversion
• Strong knowledge of A/B testing tools (Monetate preferred) HTML, CSS, some JS, Project Management, Content Square, Bloomreach, Adobe Analytics
• Strong verbal, written and PowerPoint presentation skills.
• Quick learner, a self-starter and able adapt to a professional and high-performance work environment.
• Previous experience working in omnichannel required.
• You are proactive, organized, driven, a self-starter, able to synthesize data and figure out next steps

What’s in it for you?
 

We are the largest Jewellery brand in the world and our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none including:
 

• Generous staff discount on all Pandora products
• WFH flexibility
• A day off on your birthday
• Opportunities for development
• Health care package
• Retail Bonus Scheme
• Leave loading

Why Pandora?

If you DREAM and DARE to grow as a leader as well as develop yourself and client groups daily, if you CARE and appreciate diverse work environments and you DREAM to work in a fast paced, innovative, and disruptive organisation, Pandora is the right place for you! You will enjoy leading a business in a collaborative work culture where you will empower others and seek opportunities to grow the market.