Emergency Relief Assessor

The Doorways program provides person centred care to community members experiencing financial or other forms of hardship through the provision of financial and material Emergency Relief. Case management is provided at some of the Doorways sites to engage people through early intervention as well as address long term disadvantage to break the cycle of poverty and alleviate financial hardship. Our practitioners are strength based and trauma informed in their practice to build individual capacity, resilience and wellbeing.

We are seeking a values-driven Emergency Relief Assessor who will be responsible for assessing community member needs and determining appropriate financial assistance (Emergency Relief) and/or referrals, as required.

• Conduct interviews and assessment for Emergency Relief (ER) with community members in accordance with Doorways guidelines
• Determine the assistance to be provided in line with Doorways standards of practice
• Community members are assisted to access support services through referral and advocacy to service providers within and external to The Salvation Army, where appropriate
• Escalate complex or unresolved matters
• Accurate, up-to-date client records and data is maintained for all clients in accordance with TSA standards and procedures, using all relevant TSA systems including SAMIS

• Diploma level (preferred) or Certificate IV (minimum) qualification in a related field (Community Services etc)
• Experience working in the community services sector
• Experience working with people from culturally and linguistically diverse backgrounds would be beneficial.
• Experience working in a fast-paced environment (contact centre) would be highly regarded (for Phone Line ER Assessors)
• Acurrent and valid Working with Children's Check

This is a full-time, permanent position located in Sunshine Coast, QLD. Salary and conditions are in accordance with the Social, Community, Home Care and Disability Services Award Level 3.

As a registered NFP we offer our eligible employees real and meaningful benefits such as;

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
• Flexible working conditions
• Health, fitness and financial discounts / benefits
• Paid parental leave - 12 weeks
• Up to 8 weeks leave per year through our purchase leave scheme
• Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity
• Purpose driven career which has positive social and sustainable outcomes
• Employee Assistance Program - Independent confidential counselling service;
• Opportunity for career development;
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.