End User Support Representative

Grow your career. Flex to get more out of life. Care for your wellbeing. You can at Leidos.

At Leidos we offer:

• Career defining opportunities working on cutting edge bespoke projects at the forefront of innovation.
• Work in a variety of exciting projects with a stable customer base.
• Diverse teams, diverse thinking, diverse opportunities. We're big believers in the benefits of a diverse workplace and welcome you to join in

About Us

In Australia we have over 2,000 employees mostly based in Melbourne, Canberra and Adelaide. Globally we number 45,000 employees and are located in 35 countries. Our Mission is to make the world safer, healthier and more efficient through information technology, engineering and science. It’s work that we can all be proud of.

Job Description

As a member of the End User Services (Desktop Support) team, your role is to: 

• Provide Corporate IT services for Leidos Australian staff, ensuring all desktop services are managed and supported effectively. 
• Work closely with the Service Desk and Infrastructure teams to deliver a high level of service to the AU business by demonstrating proficiency in user desktop, laptop, software, printers, telephony, video conferencing and basic networking support.
• Provide technical guidance to assist with the resolution of issues and problems affecting the SOE environment.
• Help address knowledge gaps within the End User Services team by providing coaching and documenting solutions.
• form local testing of operating system upgrades as well as new peripherals and workstation models to ensure their compatibility with the global SOE.

Some of the things we're looking for include:

• Demonstrated knowledge and experience with troubleshooting Windows domains and networks
• Demonstrated knowledge and experience of client hardware and software deployment techniques
• Moderate understanding and wide application of technical principles, theories and concepts in the field
• Demonstrated experience working within an engineering or project environment (preferably in the defence industry)
• Intermediate skills and experience in the use of MS Office and other relevant software packages and applications
• Prior experience with Microsoft System Center Configuration Manager (SCCM) is highly desirable
• Technical or relevant industry certifications, such as ITIL and for Microsoft products are highly desirable

This role requires the successful applicant to be an Australian Citizen.

At Leidos, you will be valued, included and supported. So if you are open-minded and keen to Be the difference, we look forward to welcoming you.

Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.