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Form of workRight at Home Central Qld provide caring, compassionate, respectful, and high-quality holistic care in Aged, Disability, Transitional & Palliative Care and Hospital in the Home to the Wide Bay Region, QLD, Australia
Right at Home Wide Bay are growing the team and require a Client Coordinator in our Hervey Bay Office.
Qualified EN or RN's are encouraged to apply. This position is a fulltime role.
Our staff are important to us and will work under the supervision and with support / mentoring of a care manager according to their scope of practice as defined by the Australian Nursing and Midwifery Board. (If applicable)
A successful candidate will have the following:
- A passion for high quality client-focused care in a community setting
- Exceptional communication skills
- Able to work autonomously and within a team environment.
- Excellent time management and organisation skills
- Commitment to ongoing professional development
A successful candidate will be able to:
Our preferred candidate will demonstrate client-centred practice, showing empathy, and treating others with dignity and respect. You’ll be a natural relationship builder, helpful, and reliable; making you a great asset to our team.
Your new role will be responsible for:
- Meeting with clients and their families, assessing their needs and building strong connections
- Conducting client care assessments and preparing care plans to best meet client requirements
- Provision of some nursing care and in-home care services as needed.
- Handling information requests, feedback, and general enquiries
- Ensuring all documentation is accurately and comprehensively completed in Right at Home databases and software programs
- Interprets health, aged and disability care policies and regulations for carer and nursing staff and employees.
- Ensures compliance with local, state, and federal regulatory agencies related to aged and disability care services.
- Implementing and maintaining all relevant operating systems including Visual Care, policies & procedures & service conditions for caregivers, nurses & other care professionals
- Ensuring Caregiver Management meets “best practice” standards including encouraging on-going professional development of the Care Team
- Serves as a liaison with the accounts department, ensuring proper billing in line with the care plan.
- Compliance with OH&S regulations
Essential Requirements
- EN/RN in community nursing 1-2 years with current AHPRA registration, preferred however not essential
- And or Cert III/Cert IV (Aged/Disability Care) minimum 4years experience
- Experience within the aged care/disability/mental health in community setting
- Understanding of Aged care & Disability standards and consumer directed care
- First Aid, current CPR and National police check
- Blue Card (or willingness to obtain)
- Driver's licence and reliable car with comprehensive insurance
- High level of computer literacy
- Understanding of clinical governance and continuous improvement
- Possess a 'can-do' positive attitude and work well in a team environment
- An outgoing personality with high energy levels, good communication skills and personable telephone manner
- Ability to problem solve and think quickly under pressure
- Ability to multitask with a strong attention to detail while keeping calm and focused
- Excellent networking, consultation skills to develop new referral sources and relationships with appropriate external organisations
- Excellent customer service skills with exceptional verbal and written communication skills
- Sound knowledge and understanding of home care services and guidelines
- knowledgeable in wound care, catheter care, peg feeding
- Sound knowledge and understanding of NDIS services and guidelines
- Excellent time management skills
