Address
SalaryWe are seeking an Enterprise Service Desk Manager to be accountable for overseeing and managing service delivery to CSPD.
The Enterprise Service Desk Manager is accountable for:
Managing and monitoring the delivery of high quality, customer-centric first and second-level Service Desk services and programs to support CSPD offices, schools and other sites
Being the primary point of contact for business areas for Service Desk functions and business processes
Working closely with all service areas to proactively address ticket resolution and service improvement through the Enterprise Service Desk
Leading reviews of current business processes to identify, analyse and implement business requirements to enhance service delivery
Managing projects related to Service Desk enhancements with vendors and service providers.
Typical experience & qualifications:
Tertiary qualification in a relevant area of study
Management and leadership experience
Stakeholder management experience
Negotiation, conflict management and interpersonal skills
The Organisation
Catholic Schools Parramatta Diocese provides quality learning and teaching in a faith-centred environment in its primary and secondary schools and for early learning and out of school hours care centres in western Sydney. One of the largest employers in western Sydney, our recruitment, selection and appointment processes reflect our purpose and intent: to provide quality Catholic schooling by strengthening the professional lives of staff, and to improve the learning outcomes for each student within a Catholic faith community.
Interested?
This position involves working with children. The appointment of successful applicants will be subject to satisfactory employment screening for child-related employment including the completion of a National Police Check, retention of a valid Working with Children Check and adoption and compliance with CSPD's Child Safeguarding Procedures and Code of Conduct When Working With Students and Children. For more information, please visit The Office of The Children's Guardian here.
CSPD promotes the safety and wellbeing of Aboriginal and Torres Strait Islander children, and children from culturally and/or linguistically diverse backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, as well as people from culturally and/or linguistically diverse backgrounds.
Apply today!
Advertised: 11 Jan 2024 09:01 AUS Eastern Daylight Time
Applications close: 26 Jan 2024 23:01 AUS Eastern Daylight Time
