AddressReporting into the Head of Delivery, the Delivery Manager will be responsible for the delivery of regionally based live, hybrid and on demand experiences.
You will be required to travel to events to lead and manage the day-to-day tasks of the team, efficiently and effectively.
Success will be aligned to the delivery of high quality, cost-effective and sustainable event experiences to agreed KPI’s and achieving ongoing product improvement reflected in customer satisfaction and NPS scores.
Delivery (70%)
- Personally lead & deliver on F2F, hybrid & virtual events
- Follow the end-to-end process guidelines to ensure tasks are completed on time and to budget
- Trouble shoot any problems on the day keeping stakeholders up to date throughout
- Liaise with all key stakeholders (internal and external) for seamless executed events
- Continually review processes and practice to identify obsolete workflows and tools with little customer value or ROI and feedback to your line manager
- Working in partnership with internal teams, vendors and suppliers to deliver high quality hybrid events
Tasks include but are not limited to;
- Speaker management – including but not limited to: initial contact letter, gather and communicate hotel & technical requirements, coordinate presentation material and video recordings, arrange technical tests, cross check agendas across various online platforms, collaborate with production team on changes to agenda
- Sponsor and Exhibitor management – including but not limited to: maintain accurate sponsor and exhibitor log based on signed contracts, build online exhibition manuals and fully manage sponsorship/exhibition clients to meet all contracted deliverables, update exhibition floor plans and booth lists, manage collection of sponsor logos, oversee registration of contracted passes
- Act as main speaker and/or sponsor/exhibitor liaison, answering questions and fulfilling requests
- Prepare, proof, organise production and arrange delivery of necessary materials for onsite
- Work with vendors to research and order necessary deliverables
Collaboration/Best Practice (10%)
- Regular engagement and feedback with key internal and external stakeholders to build an effective working relationship
- Attend all scheduled meetings with internal stakeholders such as marketing, digital specialists, spex and the wider delivery community
- Follow a customer-first approach that provides efficient, effective and value add service to our vertical and brand teams
- Performance of special projects in collaboration within delivery or with other teams as requested
- Manage and maintain excellent relationships with clients, expert partners and colleagues to uphold a corporate image of ethics, professionalism, quality and standards
Leadership (10%)
- Manage the onsite delivery being the go to person for any problems and linking key stakeholders together for a seamless event experience
- Lead by example and embed Connect’s inclusive behaviors into your everyday practices to encourage an inclusive culture across the wider team
- Ensure all events follow the H&S Operating Model and Incident Management Frameworks are followed and adopted
- Champion Connect initiatives, advancing the Faster Forward sustainability agenda (ensuring The Fundamentals are submitted in a timely manner for all events)
- Mitigate risk of attrition with key categories of spend (venues, bedroom blocks)
Planning & Budgeting (10%)
- Manage all event invoices to ensure accurate coding and timely payment with finance
- Responsible for timely submission of event costs on the forecasting tool
