Event Response Coordinator

• Remote/Work from home opportunity - Open to candidates in QLD, NSW and VIC
• Help drive Hollard’s Event Response strategy to the next level 
• Engage with a range of stakeholders across the business as well as externally 

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollard’s unrelenting focus on diversity and inclusion, collaborative partnerships, and delivering great customer outcomes is at the heart of its business model, driven by its purpose of “Using our expertise, integrity and humanity to go further, together". 

Your role

As the Event Response Coordinator, you will support the Event Response Manager in operationalising Hollard’s Event Response strategy to lift our Event Response to the next level.

You will be a team player with strong attention to detail, responsible for actively assisting with initial response and management of events and catastrophes, working alongside multi-skilled Event Response Consultants.

The Event Response Coordinator will also work with stakeholders across Operations to deliver first class claims management of event and catastrophe claims and deliver timely outcomes that place our customers and brokers at the heart.

• Supporting the Event Response program of work by delivering continuous improvement initiatives aligned with Hollard’s strategy and purpose
• Support the response and management of events and catastrophes in accordance with the Event Response and Business Continuity Plans, across Operations. 
• Monitor event and catastrophe claims to ensure reinsurance requirements are met
• Oversee internal and external communications and information updates 
• Maintain Event Response records, libraries and resources
• Provide communications and updates to internal and external stakeholders
• Support updates and improvements to Hollard’s Event Response
• Support the co-ordination of attendance of Insurance Council Australia forums, town halls and recovery centres and deployment of our Hollard Event and Recovery Team following weather events and catastrophes
• Actively participate in a team culture of timely and decisive action on claims
• Adherence to compliance, including compliance with Hollard policies and procedures, to enhance effectiveness, mitigate risk and meet regulatory obligations.

About You

• Understanding of and experience in the Insurance industry, with a strong knowledge of Insurance Claims disciplines, practices and products 
• Proven experience in initiative management and delivery 
• Knowledge and understanding of Event Response and Business Continuity Plans
• The ability to communicate effectively with internal and external stakeholders

Working at Hollard

At Hollard you will be part of a supportive, valued and committed team. You will enjoy a challenging and rewarding work environment, career progression opportunities and great staff benefits and corporate discounts. We also offer many benefits to support your professional development and wellbeing including:

Professional and technical development opportunities

• Flexible start and finish times, work from home, and other flexible work from home options to suit your lifestyle
• Paid parental and partner leave
• Additional leave options, including 5 well-being days each year
• Generous employee insurance discounts
• Novated lease options
• Corporate employee discounts from various retailers
• Wellbeing benefits e.g., vaccinations, health insurance discounts, mental wellness training professional memberships, EAP

Hollard is unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences (including as relate to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity). These enhance cognitive diversity and psychological safety in our workplace for everyone.

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance.

If you don’t meet all our expected criteria, we strongly encourage you to apply anyway! Our priority is to hire the most talented people we can from all walks of life even if not all our above boxes are ticked.

NO AGENCIES. We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard employees in relation to this role or others. Only direct applications will be considered.

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.