Events Operations Manager - National Convention Centre

Delivering truly memorable experiences is a complex and ever-evolving operation. To keep things running smoothly, we’re looking for an Events Operations Manager who knows how to bring the best out of people, maintain exceptional standards and maximise financial returns. This is a hands-on role, reporting to the Director of Operations, you will be responsible for leading the operations team with passion and energy. 

Every day is different at IHG, but you’ll mostly be:

• Managing the event operations at the National Convention Centre Canberra including the Events Operations and facilities (Stewarding and public area team)

• Liaising with the Events and Sales teams to deliver on client expectations

• Working with suppliers and exhibitors, ensuring timelines are followed in a safe and responsible manner

• Leading in event delivery, directing everyday activity and assignments to enable your team to deliver exceptional client experiences

• Supporting, coaching and developing your team to reach their potential

• Working closely with your Director of operations – while also occasionally acting up in their absence 

• This is a hands on role that will require some early morning, evening and weekend work

The ideal candidate will have:

• Leadership experience working with large conference and events (500 people +) in an operational food & Beverage capacity

• Understanding of budgets and labour costs

• Excellent verbal and written communications skills, being able to liase with external and internal stakeholders

• Ability to work in a team and fast-paced environment and prioritise workloads

• Ability to inspire passion, enthusiasm and positiviy in the team to drive an engaged winning culture

• Full working rights for Australia

 You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:

• Paid Birthday Leave
• Hotel Perks like accommodation and Food & Beverage discounts
• Enhanced parental leave
• Proactive health days and flexible work options
• Your career journey will be supported through our lifelong development program
• IHG Career Milestone celebrations
• Transfer of entitlements as you move and grow with IHG
• Access to our discount retail platform that makes your pay go even further

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team  the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.