Executive Lounge Manager

About DORSETT

Dorsett Gold Coast, nestled on Broadbeach Island as part of The Star Gold Coast's premier entertainment and leisure enclave, seamlessly blends urban chic with coastal serenity and offers unforgettable experiences on the Gold Coast.

Since its inauguration in 2021, Dorsett Gold Coast has paved the way for further expansions with Dorsett Melbourne joining the family in 2023, and future openings in Brisbane and Perth . This exciting trajectory offers a compelling opportunity for an ambitious Executive Lounge Manager to become part of the dynamic team at Dorsett Gold Coast.

Why DORSETT

• 50% off stays in all Dorsett Hotels (33+ properties globally)

• Professional development

• Professional, friendly, and supportive team

• Consistent pay reviews

• Excellent benefits including Birthday leave, shift meals and access to Employee Assistance Program.

The Role

We are seeking a highly motivated and detail-oriented individual to join our team as an Executive Lounge Manager.

The successful candidate will report to the Operations Manager and will ensure a seamless and memorable experience for our guests. You will have a genuine passion for the hospitality industry and proactively manage the entirety of the guests experience in our exclusive Executive Lounge , with a focus on our VIP and return guests.

The key responsibilities include:

• Manage all aspects of the Executive Lounge including the food and beverage offering.

• Welcome Executive Guests on arrival and handle all guest enquiries and complaints.

• Lead the team with a hands-on approach and support in all areas of service, including breakfast, evening canapes and peak periods in Jin Bar and Front Office.

• Ensure exceptional customer service, leading the team by example.

• Work closely with the Operations Manager to continuously review and evolve Executive Lounge offerings to best serve hotel guests.

• Conduct regular inspections to ensure the cleanliness and functionality of Executive Lounge and guest areas.

• Manage and coach a small team of employees in the Executive Lounge including front of house and kitchen employees.

• Assist in the development and implementation of hotel policies and procedures.

• Manage rosters, payroll and upsell programmes for the Executive Lounge

• Personally handle any guest issues that may arise in a prompt and efficient manner.

• Set budget and monitor P&L for Executive Lounge

• Work closely with Food & Beverage and Front Office to improve guests services

About YOU

• 2 years minimum in a similar role

• Excellent communication skills

• The ability to work a flexible roster including weekends, public holidays, and early mornings / late nights.

• Food preparation and presentation knowledge

• Dynamic problem-solving skills and out-of-the-box thinking.

• Demonstrated leadership skills and ability to motivation, lead and train a team

We invite you to seize the opportunity to apply for this thrilling new role where you can truly make your mark. Become a valued member of our team and contribute to the flourishing success of our expanding hotel business!

Diversity

We prioritize diversity and strive to foster an inclusive environment that celebrates, embraces, and respects differences. We enthusiastically welcome applications from Aboriginal and Torres Strait Islander individuals, as well as individuals of all abilities, cultures, sexual orientations, and genders.

We’d love to meet you

If you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application.