Permanent part-time position (Monday to Friday, 6.5 hours per day)
Balco Australia Pty Ltd is a major supplier of hay and straw products to international markets. Balco is an equal opportunity employer with a strong focus on growth, innovation and ensuring the quality of our product.
A newly created vacancy has become available in the Export Documentation team to lead and facilitate the efficient and accurate processing of export orders. This role is suitable for a highly organised and engaging leader who enjoys motivating and training others in a highly structured and detail-oriented environment.
Primary Objectives:
- Lead a team of export documentation officers to ensure all documentation is accurate, complete and compliant with the Dept of Agriculture (DAFF) and other related regulations.
- Maintain an understanding of export DAFF requirements and international trade regulations and stay up to date on regulatory changes.
- Train, motivate and guide export officers on documentation protocols and address performance issues promptly and constructively.
- Delegate tasks effectively and monitor individual progress against task completion.
- Implement quality control measures, continuous improvement and appropriate technology to optimise workload and minimise errors.
- Build strong relationships with clients and proactively address their enquiries and concerns to deliver outstanding customer service.
- Collaborate with internal and external stakeholders to optimise communication channels and relationships.
Reporting to the Export Co-ordinator you will be responsible for the following:
- Team leadership and managing performance.
- Quality, accuracy and efficiency.
- Time and task management (delegation).
- Team building.
- Customer relations and service delivery.
- Continuous improvement.
The successful person will need to possess the following:
- Experience in export documentation, preferably for export to Asia (e.g. China, Japan, Korea).
- Strong leadership and training skills.
- Excellent attention to detail and accuracy.
- Good verbal and written communication skills.
- High level of knowledge of Excel and other Microsoft Office products.
- Good understanding of computer-based document processing systems.
- Good planning and organising skills.
- Continuous improvement implementation.
Relevant ongoing training will be provided to the successful candidate along with financial incentives based on performance against KPIs.
Enquiries: Sam Wright, Export Co-ordinator, *******@balco.com.au
Applications must:
- address the above criteria in a tailored resume and cover letter
- be directed via the email address *******@balco.com.au
- contain the position titleonly as the email subject line
Applications are scheduled to close 18th February 2024.
*Shortlisting will commence immediately, and the role may be filled prior to the closing date if a suitable candidate is identified.