Address
SalaryUnder moderate or specialised supervision, resolve commercial and domestic losses, ensuring compliance with service level agree-ments and maintaining high production levels.
Main Accountabilities
- Maintain expected case load of claims
- Provide office and field-based assessment and investigation of commercial and domestic insurance losses from first advice to final settlement.
- Provide support and advice to policy holders with respect to their claims.
- Examine claims forms, policies and endorsements, client instructions and other records to determine coverage.
- Investigate claims by interviewing claimants and witnesses, obtaining official reports, by inspecting physical damage, by com-paring claim information with evidence.
- Set loss reserves and control claims costs
- Settle claims after determining insurance carrier's liability, client's instructions, and authority levels required by obtaining de-mands and making offers to claimants, issuing settlement recommendations, making filings with regulatory agencies, disposing of salvage and pursuing subrogation when appropriate.
- Effectively deal with service/product replacement providers
- Recommend litigation when appropriate.
- Present evidence at legal proceedings producing reports and other documents as evidence if applicable.
- Comply with and maintain Service Level Agreements and Key Performance Indicators
- Maintain company reputation, insurance product integrity by complying with federal and state regulations & service standards.
- Maintain professional and technical knowledge through continuing education.
- Conduct business development by calling on local businesses to solicit new business or maintain existing business.
- Assist less-experienced adjusters with claims handling if required.
- Provide assistance to other offices in the event of a Catastrophe, as required.
- State Manager, Operations Manager, Branch Manager and Team Leader
- All other Crawford employees
- Clients, Service providers & Insured
EDUCATION/QUALIFICATIONS
- Loss Adjusting qualifications preferred, or Professional qualifications applicable to the Loss Adjusting industry.
- Member of the Chartered Institute of Loss Adjusters
- Driver's License
- Substantial experience as a Loss Adjuster
- Thorough knowledge of insurance terminology, practices and conditions
- Understanding of basic business accounting procedures
- Professional
- Responsible
- Empathetic
- Team player
- Ability to operate autonomously
- Ability to work to deadlines
- Willing to undertake further study and training as identified to support and enhance position requirements
- TECHNICAL SKILLS REQUIRED
- Sound communication skills and report writing skills
- Professional and positive outlook, with the ability to work without supervision
- Strong organizational and interpersonal skills
- Client service focus
- Strong organization skills and sound attention to detail
- Adequate numeracy and literacy skills
About Crawford
Crawford is the world's largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.
Crawford is the only provider in Australia to offer services across the entire claim lifecycle - from 'first notification of loss' through to litigation:
- Loss adjusting - property, major and complex loss, catastrophe response
- Third-party administration (Crawford TPA is a Lloyd's accredited provider)
- Forensic accounting including business interruption expertise
- Cyber response
- Managed repair services (Contractor Connection)
- Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants)
- Legal services (HBA Legal)
