Address About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
What's your ambition? Is it a big goal or small steps? Professional or personal? We'd like to know because we make your ambitions our business.
If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. We're focused on opportunity and want to help you make the most of yours.
What this opportunity involves:
We are looking for a Facilities Manager who will assume the lead role in the delivery of facilities management (FM) services to the client in Australia / New Zealand. You will be the single point of contact for the Client and will be responsible for ensuring a high level of client satisfaction, establishing, and managing the service delivery team, delivering key regional initiatives as well as ensuring consistency in processes, systems, and reporting. You will also ensure the efficient and consistent operation of all facility activities to meet contractual obligations with respect to the property portfolio of the Client in Australia / New Zealand. While also achieving regional outsourcing objectives of service quality, cost savings, consistency, and risk management.
Key responsibilities of the role are:
Implement and manage the change control process
Assist The Client with the development of the property budgets and forecasts in accordance with the financial timetable.
Be responsible for achievement of the agreed financial targets for the account; revenue, expenses, and debtors’ targets (JLL plan)
Be responsible for the direct management of all resources involved in the delivery of services. e.g., recruitment, performance assessment etc.
Be responsible for the implementation of technology systems to support service delivery. Ensure the required reporting from the systems.
Source, transfer and implement best practices to the account.
Drive regional consistency in the account e.g., in reporting, standard operating procedures, systems and HR practices.
Sound like you?
The suitable candidate will have an ability to communicate with people at all levels including commercial tenants and contractors. A sound knowledge of tenant relations, FM service delivery and contractor management are essential, and you’ll have proven operational experience in Facilities Management in a similar premium commercial environment. Excellent communication skills are important, and we'll expect you to work independently, multi-task, and manage your time to meet deadlines. You will pay strong attention to detail and possess excellent problem-solving skills, possessing a good work ethic and a positive attitude with a “can do” mind-set and will follow through on issues. If you are also a self-starter with the ability to prioritize and meet tight deadlines, then this is the role for you!
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep those ambitions in sights and imagine where JLL can take you…
JLL is committed to developing and maintaining a diverse workforce. As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation, or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.
Apply today, quoting job reference number REQ243706.
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!
