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SalaryEmployment Type Fixed Term (Fixed Term)
Closing Date 27 Feb 2023 11:59pm
Job Title Field Enhanced - Installer Repairer
Job Summary The Field Enhanced - Installer Repairer Specialist is key to delivering end-to-end installation of Telstra’s telecommunications networks. You play a vital role in repairing, installing and supporting our infrastructure so that our products and services have a seamless connection and experience for our customers.
Job Description
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work.
For you, that means a having career that grows with you, and working with a team powered by human connection that prioritises wellbeing and choice.
Here’s what you can expect from us
There when life happens. From Gender Affirmation Leave to Telstra’s Additional Leave Day, we give you time to spend away from work when you need it most.
Pay for performance. We recognise outstanding contributions through our competitive incentive programs.
Parental Leave. A gender-equal policy for all parent/s so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.
Unlimited learning. Level up your skills with access to 17,000 learning programs. Learn ‘on the job’ and achieve university credits towards degrees and Masters programs.
Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.
Extra perks. Receive 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.
Make a difference
As part of Field Services, your mission will be to meet the critical needs of both our Australian and international business and government customers. Deliver disruptive products, platforms and services with our unique Telstra IP, by leveraging our targeted value propositions and world-class customer relationships.
This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your individual circumstances.
What you'll do
Work without immediate supervision or direction, work in a fast-paced team that provides our customer with a great experience by installing & activating telecommunications / technology products and services. The role will apply advanced activation techniques to ensure all customers have a great experience.
Working on the customers ICT environment that includes Defence’s Juniper ICT network, wireless technology, Skype of business voice, Video conferencing and passive infrastructure (Fibre and copper).
Managing workload within the project completion timeframes
Working individually or with other teams to deliver service requests that meet the customers’ requirements.
Updating documentation during changes such as cable solve or MDF record books to maintain accuracy of the ICT environment.
Maintain and report the security of the ICT environment.
Provide reporting or escalation to the Project Specialist.
Provide input into and maintain technical and or Procedural documentation.
Maintain adequate operational tools, materials, equipment, and products to maximise efficiency.
Ensure complete, accurate and timely entry of timesheets, job transaction records and site survey requirements.
Installation of structured cabling networks within customer environment Structured cabling Cat5, Cat, voice Cabling & patching, WiFi Access point Installation & Video Conferencing & Digital Media structured cabling and installation.
What you need to succeed
Holder of a minimum Baseline and be willing and capable to undergo Clearance to NV1 level. Be conscious of and compliant with strict Security requirements procedures.
Highly capable in general PC applications and hardware.
Customer Service Skills, with good negotiation and facilitation skills
Excellent Communication skills, both written and oral.
Organisational skills and problem-solving skills
Proven ability to work autonomously and to work under tight timeframes and deadlines to deliver required outcomes.
Understanding of HSE practices
The ability to work with multiple and sometimes competing requirements across several domains such as Security, HSE, Workflow and Customer.
If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!
We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.
To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit www.telstra.com.au/careers/diversity-and-inclusion.
