Flight Dispatch Database Officer

• Fantastic work/life balanced roster
• Challenge yourself in this fast paced position
• Based in our Mascot head office

The aviation sector doesn’t stand still. Challenged to adapt and change, we’ve responded by reinventing our customer experience, broadening our business and achieving what was thought impossible. This allows us to stand strong as the Qantas Group.

Your new role will see you working in a 24/7 operational shift environment and be primarily responsible for monitoring and maintaining the Navigation Database and associated Flight Planning applications. The role is responsible for providing operational support for all aspects of Flight Dispatch, including analysis and application of aeronautical data for pre-flight planning, in-flight communications and replanning, systems maintenance & recovery, back-up systems support and responding to relevant information that affects flight planning activities across the Qantas International and Domestic network.

Your core responsibilities will also include; analysing aeronautical information & performing immediate updates to flight planning databases. You will also identify, analyse and implement flight planning system restrictions, and cascade information to relevant stakeholders. In addition to this you will update and maintain aircraft data for flight planning purposes and collaborate with relevant business stakeholders to support operation activities including charters and new sector setup. You will support the Flight Planning operation during disruption scenarios such as Volcanic Eruptions and Airspace Closures by building new temporary routes and providing relevant additional information to key stakeholders.

Furthermore, you will interpret and apply Flight Dispatch and Qantas Fuel policies and procedures to support optimal flight plans. Finally, you will maintain currency in and demonstrate competent knowledge and application of aviation rules & regulations, Qantas Fuel Policy, Flight Dispatch procedures and other relevant policies/procedures as required. You will identify error trends, recurring issues and provide suggestions for process improvements including follow on actions to address these.

You’ll have –

• Ability to use initiative with an attention to detail and strong customer service focus and the drive to meet and exceed expectations
• Ability to work independently and as part of an operational team
• Demonstrated analytical, problem solving and decision-making skills in a high-pressure time critical environment
• Strong organisational skills with the ability to prioritise conflicting tasks to meet strict deadlines
• Demonstrated ability to provide direction, lead, motivate and support team members to meet business objectives
• Strong written and verbal communication skills, with the ability to communicate effectively at all levels of the organisation
• Experience working in an operational environment
• Understanding of the aviation business including an awareness of the competing priorities of both operational and commercial activities.
• You’ll be challenged and stretched in your role at Qantas, but we’ll make sure we give you the support you need to be your best. This support comes in different forms, from mentoring and coaching, to resources, experts and technology across the business.

Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

Be a part of something special and play your part in the Qantas story – get in touch today.

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restrictions or sponsorship.