AddressJoin our amazing pre-opening team and lead the charge in shaping the success of Lanson Place in Australia.
With its official opening now scheduled for September 2024, Lanson Place Parliament Gardens, Melbourne will set new benchmarks in boutique luxury accommodation.
Lanson Place offers a luxurious home-away-from-home experience for short and extended stays at central locations in Hong Kong, Shanghai, Kuala Lumpur, Singapore, Manila. Melbourne will be the first in Australia and flagship for the brand to expand its portfolio to other Australian and New Zealand gateway cities. Since 1995, the company has been delivering on its mission to perfect the art of authentic hospitality, building residential communities and extending attentive and efficient service enveloped in the philosophy of family.
As a member of our F&B Staff, you will play a crucial role in ensuring the smooth operation of our restaurant and the overall satisfaction of our guests. You will be part of an energetic and dynamic team dedicated to thesuccess of our hotel brand in Melbourne. You will be working collaboratively with all team members of Lanson Place and will bring your major contribution to the success of our hotel opening.
Main responsibilities :
-Create a welcoming and friendly atmosphere in greeting and seating guests
-Stay informed about menu items, daily specials, and ingredients details to adeptly respond to guest inquiries and provide informed recommendations, thereby enhancing the overall dining experience to answer guest questions and make recommendations.
-Serving Food and Beverages promptly and efficiently.
-Hold a valid RSA certificate.
-Attend all the trainings required to perform the role (induction, food handling, food safety, ...)
-Ensuring the cleanliness and organization of the dining area.
-Confidently communicate and collaborate with the kitchen staff. bartenders and other F&B team members to ensure timely and accurate order delivery.
-Handling customer inquiries and concerns with professionalism.
-Proactively anticipate guests' needs, providing positive assistance for special occasions and accommodating dietary requirements with attentiveness and professionalism.
-Process guest’s payments accurately and efficiently in both cash and credit card payments.
-Adhere to health and safety regulations, company policies, and maintain hotel standards.
Key Requirements:
- High level of customer service and adaptability
- Previous experience in the hotel industry is advantageous.
- Great communication skills
- Attention to detail
- Energy, drive, and tenacity to succeed.
- Passion for hospitality.
What We Offer:
- A dynamic, caring and supportive work environment
- A 2-month training and simulation programme tailored specifically for our team and our hotel.
- A complete Employee Care Platform
- On-demand online courses
- Volunteering initiatives
- Staff benefits including discounts on accommodation & dining at our property as well as free stays in our sister properties in Asia.
How to Apply: If you're passionate about hospitality and eager to be part of an exciting new venture, we'd love to hear from you! Please submit your resume and cover letter detailing your relevant experience and why you're interested in joining our team.
