AddressThe Pullman Brisbane King George Square is looking for an enthusiastic guest service superstar to join their Food & Beverage team in the role of Food & Beverage Supervisor.
Personality & Skills:
We are looking for someone who will represent our friendly and professional service philosophy. A proactive attitude that translates to a high performance mindset and outstanding attention to detail will also be brought by the successful applicant. Reporting to the Venues Manager, you will have the opportunity to work in a dynamic and talented team. Your main focus will be managing the day to day operations in our Goldfinch Restaurant & Café as well as Room Service.
Key Responsibilities:
- Ensure efficient, friendly and professional food and beverage service is provided to all guests.
- Provide for guests and patrons an experience and environment they feel meets their expectations.
- Liaise with customers and Chef/kitchen brigade to ensure service times are adhered to.
- Ensure revenue for the shift is accounted for with cash/charge summary being completed to balance daily activities.
- Set up systems to protect and maintain control of restaurant and conference service equipment, correctly recording breakages and carry our regular stock takes.
- Ensure all mis-en-place is completed prior to guests arriving.
- Ensure staff are competent in all service procedures and they are able to maximize sales to guests.
- Staff skill testing, training and development to maintain a constant focus on providing an excellent guest experience
- Set up and pack down of events/conference rooms and coordination on the day when required
- Coordination of cleaning and maintenance of outlets, work areas, tableware, and utensils and other materials and equipment
- Handle any escalated guest complaints to a guest focussed solution.
- Be knowledgeable of and operate within the outlet and hotel liquor licensing guidelines and House Management Policies.
Specific Requirements:
- Flexibility to work various shifts including week-ends, nights and public holidays
- Excellent communication skills
- Being a true hospitality professional dedicated to providing customer service excellence
- Responsible Service of Alcohol (RSA)
Aboriginal & Torres Strait Islander people are strongly encouraged to apply.
