Front of House and Functions Manager

Position Overview:

The Front of House and Functions Manager at Sublime Café and Sublime Social plays a pivotal role in ensuring the seamless operation of our café and new event space. This dynamic position involves overseeing the front-of-house operations of Sublime Café, as well as managing bookings, events, and Functions at Sublime Social. The ideal candidate is a highly organised and customer-focused individual with strong leadership skills and a passion for delivering exceptional hospitality experiences.

Working closely with our Chef/Director, you will play an important part in rebuilding Sublime Café and launching our new function space- Sublime Social. 

Key Responsibilities:

Café- Front of House Operations:

• Supervise and coordinate front-of-house staff to ensure excellent customer service and efficiency in daily operations.
• Manage and supervise front-of-house staff, including training, rostering, and performance management.
• Ensure the highest standards of customer service are consistently upheld, maintaining a welcoming and attentive atmosphere for all customers.
• Monitor inventory levels and place orders for front-of-house supplies, including beverages, tableware.
• Management of the NowBookIt online reservation system in collaboration with our Director.
• Implement, where possible, cost-effective measures to minimise waste and optimise resource utilisation, contributing to overall profitability.

Functions and Events Management:

• Working in collaboration with our Director and kitchen team,  manage enquiries for and the setup and execution of events and Functions at Sublime Social.
• Liaise with clients to understand their event requirements and provide personalised service and support throughout the planning process.
• Coordinate the team to ensure seamless coordination of food and beverage service during events. 
• If interested, assist in creating a diary of ticketed events at Sublime Social throughout the year.

Staff Training and Development:

• Provide training and ongoing support to front-of-house staff, ensuring they are equipped with the knowledge and skills to deliver exceptional service.
• Foster a positive and collaborative work environment, leading by example and promoting teamwork and professionalism among team members.
• In collaboration with the Head Chef/Director, undertake staff reviews, conduct staff meetings and manage communication channels with the wider team

Health and Safety Compliance:

• Implement and enforce health and safety protocols and the Responsible Service of Alcohol to ensure the well-being of staff and guests at all times.

Qualifications and Experience:

• Proven experience in a similar role within the hospitality industry, with a strong focus on customer service and event management.
• Excellent communication and interpersonal skills, with the ability to effectively lead and motivate a diverse team.
• Exceptional organisational and time management abilities, with a keen attention to detail and the ability to multitask and pivot in a bustling café and event environment
• Sound knowledge of food and beverage operations, including wine service and cocktail preparation.
• Barista experience
• Proficiency in Microsoft Office and Google Suite and hospitality management software (e.g., POS systems, reservation software) - desirable 
• Current RSA certification and relevant qualifications in hospitality management or a related field preferred.

About you:

• You love delivering exceptional food and beverage service
• You don’t mind getting your hands dirty and you lead by example
• You show great initiative
• You’re passionate about seeing small business thrive
• You are driven and hungry for a challenge in a supportive environment at a great, well loved suburban café

Join Our Team:

If you are passionate about hospitality and thrive in a dynamic and collaborative environment, we invite you to join us at Sublime Café and Sublime Social. As we embark on this exciting journey of reopening and expansion, this is an opportunity to play a key role in shaping the future success of our venues and making a meaningful impact on the experiences of our guests. 

At Sublime Café and Sublime Social, we pride ourselves on being an inclusive workplace that values diversity and welcomes individuals from all walks of life. We are committed to fostering an environment where everyone feels respected, supported, and empowered to thrive. We encourage applications from candidates of diverse backgrounds, including but not limited to race, ethnicity, gender identity, sexual orientation, religion, age, ability, and socio-economic status. We believe that diversity enriches our team and enhances our ability to deliver exceptional experiences to our customers. Join us in creating a culture of inclusivity and belonging where everyone is valued and celebrated for who they are.

This role will commence as a permanent part time position, with a minimum of 24 hours per week. As the functions increase in our new space, this position is likely to become a full time, salaried role, for the right person.