AddressAbout VIT
Operating since 1998, Victorian Institute of Technology (VIT) is a Dual Sector Provider offering Higher and Vocational Education courses based in the Melbourne, Sydney and Adelaide, committed to providing students with the best possible educational opportunities and outcomes appropriate to their needs.
VIT strives to imbue students with the knowledge, skills and abilities to become creative, self-motivated professionals with both specialist knowledge and high skill levels in their chosen area of work.
About the role:
VIT is currently seeking Front OfficeExecutive/Student Support Services Officer with a minimum 2 years’ experience of working at an Australian Education Provider in similar positions. This position is based at VIT’s Melbourne Campuses.
Type of Employment: Casual/Part Time
Some key responsibilities:
First Point of Contact: They are usually the first point of contact for anyone entering the institution, whether it's students, parents, faculty, or guests. They greet visitors, answer phones, and handle inquiries in person, via email, or over the phone.
Administrative Support: They assist in various administrative tasks such as managing schedules, organizing meetings, handling correspondence, and maintaining records. This includes managing student databases, updating student records, and ensuring compliance with institutional policies.
Student Assistance: One of the primary responsibilities is to provide support to students. This can involve helping with enrolment procedures, providing information about courses and programs, assisting with academic advising, and addressing student concerns or complaints.
Information Dissemination: They are responsible for disseminating important information to students, faculty, and staff. This includes updating notice boards and digital displays and etc.
Facilities Management: Front office executives may also be involved in managing facilities such as classrooms, meeting rooms, and equipment. They ensure that these spaces are properly maintained and available for use when needed.
Coordination: They often act as a liaison between different departments within the institution, facilitating communication and coordination to ensure smooth operations. This may involve coordinating events, scheduling meetings, and assisting with special projects.
Problem Resolution: They handle various issues and concerns that arise on a day-to-day basis, such as scheduling conflicts, technical difficulties, or student grievances. They work to resolve these problems efficiently and effectively, often by consulting with other staff members or administrators.
Customer Service: Providing excellent customer service is a key aspect of the role. They strive to create a positive experience for students, faculty, and other visitors by addressing their needs promptly and professionally.
Overall, the Front Office Executive or Student Support Services personnel play a vital role in ensuring the smooth functioning of an educational institution by providing administrative support, assisting students, and maintaining effective communication and coordination among various stakeholders.
Essential Skills
- At least 2 years' experience in Student Support working with international and domestic students.
- Demonstrated customer service, interpersonal and communication skills, with the ability to communicate across a diverse range of cultures.
- Awareness of and respect for foreign cultures.
- Committed to quality customer service and be flexible and willing to go the 'extra mile'.
- A sound knowledge of PRISMS including, issuing CoEs, recording course variations, recording release etc.
- A high level of proficiency in computer usage including Microsoft Word, Excel, and Windows operating systems and Student/Course Administration systems.
Desirable Skills
- Working knowledge of higher education in Australia and regulatory compliance requirements.
Application Close Date: 30/05/2024
Note: Only successful applicants will be contacted.
Employment contracts will be managed by Further Ed
Employer questions
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How would you rate your English language skills?
- Do you have experience in administration?
