Future Student Enquiries Team Leader

Contract: Full-time, ongoing

Location: Melbourne, Docklands

Salary Level: $88,339 - $101,590 plus 17% super and great benefits!

Monash College has a rich tradition of providing exceptional pre-university education to international students; dedicated to forging pathways towards a promising future for our students.

The Future Skills suite of educational offerings is centered around bridging the skills gap in the Australian workforce particularly in the digital, business, IT, care and clean economy industries.

We are seeking a Future Student Enquiries Team Leader to play a pivotal role in implementing the recruitment plans of Monash College Future Skills' Marketing and Business Development teams. Focused on exceeding customer expectations and meeting sales targets, this role engages proactive sales strategies and service initiatives to achieve outcomes.

The Future Student Enquiries Team Leader also provides leadership and direction to a Future Student Enquiries Officer and would be required to work between 12pm - 8pm on Tuesday & Thursday and 9am - 5pm on Monday, Wednesday & Friday.

You are highly competent in understanding customer needs and providing solutions to meet the customer’s goals. Ideally you will also have:

• Proven experience in lead management, providing exemplary customer support through various channels, such as phone, email and social media (previous experience in the Education system is highly desirable)
• Substantial experience managing the sales pipeline
• Strong track record in sales, consistently meeting and exceeding targets and objectives.
• Highly developed verbal and written communication skills, with the ability to build and maintain relationships with key stakeholders
• Advanced computer literacy with experience in the use of CRM software and related application capabilities.
• Demonstrated ability and commitment to work independently with minimal supervision as well as contributing to a team dynamic
• Competent in identifying areas of improvement in the sales process and implementing strategies to optimise conversion rates, which may involve refining sales scripts, improving objection handling techniques, or streamlining the buying process.
• Experience in staff supervision including an ability to monitor work effectively and provide mentor support

We offer a range of benefits including:

• Access to personalised training and development programs
• Conveniently located in the heart of Docklands - just 400 metres from Southern Cross station and with a tram stopping right at our doorstep
• State-of-the-Art Facilities in a contemporary building with modern amenities, including a wellness room, multifaith space, premium coffee machines, Employee Assistance Program Service, volunteer leave and spacious office areas 

If this sounds like the perfect opportunity for you, then we would like to hear from you. Please submit your application with your CV and one-page cover letter.

Monash College is committed to enabling, and recruiting for, a flexible and inclusive working environment. We encourage you to apply, even if you don’t meet every single criteria requirement in this role. You might still be the right candidate for this role, or be a great fit for another role at the College.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we’ll be happy to assist.

In accordance with our commitment to the safety and wellbeing and rights of children and young people, all employees must hold a valid Working with Children Check (or VIT registration) at all times.