General Manager

Supporting the City in attracting tourists to this unique destination, the Kalgoorlie-Boulder Visitor Centre is the hub and gateway for tourists and visitors to the greater outback region.  We pride ourselves on being a progressive, innovative and forward-thinking organisation with a commitment to first class visitor servicing, and encourage visitors to explore everything the Goldfields has to offer. 

The multiple award-winning Kalgoorlie-Boulder Visitor Centre is currently seeking a talented, passionate and experienced General Manager to drive growth, visitor experience and sustainability.  You will be responsible for effective leadership of a dynamic team increasing visitation to the Visitor Centre, City and broader Goldfields region. Your knowledge of both tourism and merchandise sales will support the Visitor Centre in meeting and exceeding sales targets throughout the year.  Communicating and collaborating with tourism businesses in the City will be key to ensuring the ongoing sustainability of the Visitor Centre.

Reporting to a Board of experienced professionals, you will work closely with these key stakeholders who provide support and opportunities in visitor servicing.

You will be responsible for:

• Managing the business operations and providing strong leadership, Human Resource management and strategic direction for the team to provide high-quality tourism information to visitors,
• Providing administration for and communication with the Board, including preparation and timely distribution of Board Reports, 
• Providing support to the membership base to grow the city's visitation
• Developing and maintaining strategic alliances with product distribution channels including inbound tour operators, wholesalers, automobile organisations, transport tour operators and other stakeholders to maximise the marketing and distribution of the City’s tourism product,
• Overseeing the preparation and distribution of management reports, 
• Completing all legislative and statutory obligations of the organisation,
• Overseeing all compliance and governance requirements of the organisation,
• Developing where necessary and ensuring that appropriate (best practice) policies and procedures are being implemented to enable the effective functioning of the business, 
• Preparation and understanding of budgets and financial reports for the board and other relevant stakeholders,
• Sourcing and securing appropriate financial sponsorship and support from State and Local Government, the resource sector and other organisations,
• Completing timely end of month financial reporting and annual audits. 

To be successful in this role, you will have:

Essential

• Demonstrated experience in retail sales, merchandising and an understanding of tourist buyer behaviour,
• Demonstrated experience in the tourism industry,
• Experience with online booking systems,
• Demonstrated experience with membership organisations,
• A confident, engaging and compelling communication style, 
• Outstanding attention to detail, 
• Demonstrated experience in managing, empowering, motivating and developing staff, 
• High level verbal and written communication skills.

 Desirable 

• Minimum experience of at least two (2) years in a similar role,
• A tertiary qualification in either accounting, finance and/or tourism,
• Thorough knowledge of traditional and new media and advertising channels with experience in marketing through social distribution channels.

Applications close on 7th of April 2024.  For further information and a Job Description, please email KBVC Chair - Terrence Winner on ***************@ckb.wa.gov.au