General Practitioner: Expert Medical Opinion & Askagp Case Manager (Remote)

Expert Medical Opinion (EMO) & “Ask a GP” Services – General Practitioner Physician Case Manager (Contractor)

• Join a world leader in virtual healthcare
• Work from home during the hours that suit you

Teladoc Health (TDOC) is the global virtual care leader, serving more than 50 million members across 175 countries in over 40 languages. In New Zealand and Australia, Teladoc Health works with major insurers and employers, enabling them to offer their policyholders and employees a unique array of virtual health benefits. We are the world’s largest provider of virtual health services.

We are seeking an experienced registered General Practitioner to support our dynamic virtual health service for members located in Australia. Teladoc Health’s Expert Medical Opinion (EMO) service enables our members to access an in-depth virtual review of their medical condition, culminating in a comprehensive report from a global expert (specialist). This includes interpretation of medical records, diagnosis, and additional testing and/or treatment recommendations. Members may seek advice and guidance for serious medical conditions such as cancer, stroke, and heart problems, or non-critical conditions such as chronic skin conditions, allergies, and back pain. Each member’s journey begins with an online video consultation with a General Practitioner to discuss their condition and concerns. The General Practitioner then oversees the member’s case, determines what medical records must be obtained for review, and prepares a clinical summary to support the global expert with their assessment.

Teladoc Health’s “Ask a GP” service allows members to submit non-urgent, general medical enquiries online and receive a written response within 24 hours from a registered General Practitioner. Our General Practitioners provide members with general medical advice including recommendations surrounding home care and symptom management for illnesses, and answers to their medical questions. No diagnostic or treatment recommendations are available via this service, and urgent enquiries are redirected to pertinent emergency or local medical specialists.

General Practitioners also provide overflow support for Teladoc Health’s Mental Health service during peak utilisation periods. This service enables members to access a virtual assessment with a qualified mental health expert (i.e, Psychiatrist or Psychologist). The expert then provides report-based recommendations for the member, including treatment options. A General Practitioner conducts an online intake interview with the member to understand their current mental health concerns, and prepares a detailed summary to support the mental health expert with their assessment.

It's an exciting time for our organisation as we grow in the virtual healthcare space. If you are seeking a new role involving challenging clinical work within a busy global environment, all from the comfort of your home or personal office, then this could be the role for you.

What you'll be doing

The key functions of this role include:

• Manage cases for members requesting Expert Medical Opinion or Treatment Decision Support services.
• Conduct video conferences with members for a medical interview to gather information about their clinical history and medical concern/enquiry.
• Liaise with our team of Member Experience Coordinators to ensure members receive regular updates regarding their case as it progresses.
• Assist our Medical Records Coordination team to gather medical records as needed by expert reviewers.
• Incorporate relevant test results or images for expert review.
• Complete a clinical summary and outline member’s questions for the expert.
• Collaborate with aspects of expert selection.
• Receive and review expert opinions for final report.
• Write a cover letter for final report.
• Discuss members’ final reports with them via a phone call
• Provide written responses to “Ask a GP” enquiries via Teladoc Health’s online portal.

To be successful in this role

You will be an experienced registered General Practitioner who is comfortable operating in a virtual environment. In addition:

• You should be fully registered without limitation under AHPRA and possess professional indemnity insurance.
• You should possess Fellowship with the Royal Australian College of General Practitioners (FRACGP)
• As this is a contract role, you must provide an ABN or the name of your affiliated registered practice for invoicing purposes.
• You should have an appropriate home or office workspace and technology to facilitate service delivery, including video conferencing.
• You can meet deadlines and are comfortable managing new patients on a regular basis.
• You are comfortable using IT systems and following procedural guidelines.
• You have a great manner with patients and aspire to our goal of making a difference in our members’ lives.

• Benefits

Competitive remuneration is provided based upon casework deliverables and services provided.

Flexibility enables you to nominate your preferred case volumes and consultation times.

If you are ready to fulfill your potential and share your clinical skills with the outstanding people of Teladoc Health, all enquiries and expressions of interest can be sent to: ******@teladochealth.com.

All applications must include a current Curriculum Vitae (CV) and evidence of registration.

Teladoc Health does not accept unsolicited resumes or appreciate unsolicited calls from recruitment agencies.