Address
Form of work
SalaryGfK Market Research is currently looking for Helpline operators to work in our North Sydney office on a Project within the long-running National Radio Ratings Survey.
THIS IS NOT A SALES OR INTERVIEWING ROLE.
We are looking for reliable, self-motivators seeking regular casual work who are available at least 15-20 hours per week.
This job suits applicants such as university students, self-employed, semi-retired, and parents working around school hours. The role is in GfK head office - North Sydney which is perfectly based within walking distance of train and bus public transport and offers dedicated work-stations plus kitchen and breakout areas.
The Radio Ratings Helpline is a small team dedicated to helping members and ensuring highest quality KPIs for the Ratings project. Whilst previous Helpline / Call Centre experience is preferred, it is not essential. Full training is provided.
What we need from you:
- 3-4 shifts per week (minimum 5 hours per shift)
- Excellent communication skills, patience and support walking members through technical equipment set-up; incentive program queries etc.
- Accurate record keeping of every Incoming / Outgoing phone call via in-house applications. Calls are made/received via Microsoft Teams using headsets.
- Follow directions from the Team Leader to ensure weekly targets are completed within timeframes.
The Rewards
- Competitive hourly rate $33.50/hour plus super
- Flexible rosters
- Working within a small, dedicated team passionate about helping our Survey members
Applicants must have:
- Availability to work 3-4 shifts per week (minimum 5 hours per shift)
- National Police Check (we complete and pay for this process)
- Good computer and technical skills including Excel; Network Folder navigation
- A confident, friendly and professional communication style with the skill to engage well with people over the phone
- Capacity to display empathy and patience
- Mature social skills due to a healthy level of social awareness
- Fluent and professional English language skills (both spoken and written)
About GfK
For over 80 years, GfK has been a reliable and trusted insight partner for the world's biggest companies and leading brands who make a difference in every consumer's life - and we continue to build on this. We connect data, science and innovative digital research solutions to provide answers to key business questions around consumers, markets, brands and media.
We are proud of our heritage and our future: currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology.
This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!
GfK strives to create an amazing place to work that maintains a diverse workforce, cultivates an inclusive workplace and sustains equitable processes where everyone feels a true sense of belonging. We represent the diversity of the markets we serve and embrace individuality within our global teams. We treat all associates fairly and respectfully, providing support and equal access to opportunities and resources so every individual can be their best and most authentic self at work. We act as an ally and change agent for our colleagues, communities and clients. By encouraging diverse perspectives, we contribute to a better, more resourceful world.
Sounds like the job for you or someone you know?
Then apply now with your cover letter and resume. All applicants are required to provide References and Proof of Right to Work in Australia.
