Golf Shop Assistant

As a full-time Golf Shop Assistant at Mornington Golf Club, you will play a crucial role in ensuring the smooth operation of the Golf Shop and provide exceptional service to our Members and visitors. Your responsibilities will include, but are not limited to:

1. Customer Service:

• Welcoming in a friendly and professional manner.
• Assist customers in selecting golf equipment, apparel, and accessories based on their needs and preferences.
• Process transactions accurately and efficiently using our point-of-sale system
• Assisting with enquiries, tee time bookings, equipment rentals, and purchases.
• Providing information about the golf course, services, and promotions.
• Handling complaints or concerns promptly and effectively.
• Maintain a clean and organised retail environment.

2. Merchandising:

• Assist with inventory management, including receiving, stocking, and organising merchandise.
• Maintaining cleanliness and organisation of the retail space.
• Creating visually appealing displays to showcase golf equipment, apparel, and accessories.
• Monitoring stock levels and recommending reorders as needed.
• Assist with inventory management and monthly stock takes.

3. Sales:

• Engaging with Members and customers to understand their needs and preferences.
• Provide product knowledge and recommendations to customers.
• Processing transactions accurately using point-of-sale (POS) systems.
• Meeting or exceeding sales targets and goals set by management.

4. Administrative Tasks:

• Answering phone calls and responding to emails.
• Assisting with scheduling tee times and competitions.
• Assisting with tournament / competition operations
• Recording and maintaining accurate records of transactions, inventory, and customer information.
• Assisting with administrative duties as assigned by management.
• Computer skills in Microsoft Office & MiClub, an advantage 

5. Golf Course Support:

• Help coordinate golf events and promotions hosted by the shop.
• Player registration
• Pace of play monitoring.
• Golf cart management and ensuring golf carts are clean, charged, and ready for use.
• Coordinate, issue, clean & maintain sport hire equipment
• Assist with course marshalling, driving range operations and organising golf events  
• Demonstrating a sound knowledge of golfing rules and operations 

Qualifications:

• Previous experience in retail, customer service, or a golf-related environment is preferred.
• Strong communication and interpersonal skills.
• Knowledge of golf equipment, terminology, and industry trends is advantageous.
• Ability to multitask, prioritize, and work effectively in a fast-paced environment.
• Proficiency in basic computer skills and familiarity with point-of-sale systems.
• Flexible schedule, including weekends and holidays.
• Physical ability to lift and move golf equipment and merchandise.
• Passion for golf and knowledge of golf equipment, apparel, and accessories.

Only candidates selected for an interview will receive a response to their application.