AddressWe are currently undergoing a complete transformation and enhancing all the hotel facilities to continue delivering an outstanding luxury service to our guests. Scheduled to complete the changes in Spring 2024, the hotel will provide an all-encompassing and unparalleled hospitality will converge seamlessly, transcending traditional hotel boundaries.
We're setting new standards in the Australian hospitality scene and we are seeking a talented Group Reservations Executive to help craft a unique experience where luxury reaches new heights. Apply now and be part of the "Rebirth of a Sydney Icon" with us!
Job Description
- Perform all reservations duties including making and entering reservations.
- The management of PCO group blocks relating to inventory, payment and group setup, where that group does not include catering.
- Handle enquiries for group bookings via email or phone during the shift and provide a reply or confirmation within a reasonable time frame (24 hours).
- Ensure a prompt input of reservations and data for the next 3 month period for all group enquiries & bookings.
- Handle any other department issues related to groups (including but not limited to follow up on prepayment, routing and vouchers).
- Preparation of group information sheets (group movements) and briefing of Hotel stakeholders prior to arrival of group.
- Manage Hotel inventory in relation to Group Reservations and monitor potential wash of business.
- Produce reports and statistics as requested by the Reservations Manager. This will include (but is not limited to) Group Wash and Business Turndown reports; 3-month Group Forecasts and attending weekly pipeline meetings.
- Manage Group payments, cancellations, rooming lists and terms & conditions.
- Maintains a precise filing system for all Group Reservations and correspondence.
- Handle guest complaints and enquiries in an efficient and professional manner and ensure the Reservations Manager is informed of any guest feedback.
- Maintain control of guest history and report to the Reservations Manager.
- Ensure a clear line of communication with other departments for special requests or other reservation-related matters.
- Ensure VIP and complimentary room night procedures are adhered to.
- Ensure Accor brand and company standards are implemented and updated.
- Promotes and maintains good public relations with PCOs, travel agents, airline companies and commercial organizations and solicits business for the Hotel.
- Any other duties assigned from time to time by the Reservations Manager.
Qualifications
- Attention to detail and the ability to work in a fast paced environment.
- Proven experience in a similar role within the hospitality industry.
- Knowledge of Opera Cloud PMS is desirable.
Additional information
In addition to joining a fun, collaborative and fast-paced environment, we offer industry-leading rewards such as;
- Collaborative and supportive environment.
- Industry benefits from Day 1 including exclusive discounts on accommodation, dining, bars and more in over 100 countries with Accor Hotels and our partners.
- Progressive leave policies including 10 weeks parental leave.
- Complimentary dry cleaning & discounted city parking.
- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during recruitment process, you are welcome to let us know.
- Most importantly - learn from industry experts with opportunities for development. We genuinely care about your success and want to help you grow!
If this sounds like right opportunity for you, we invite you to apply and we will be in touch to explore where a career with Sofitel Sydney Wentworth could take you.
Please note, you must have a full working rights in Australia.
