Group Reservations Executive

Company Description
As the flagship hotel for the Mercure brand within Australia we invite you to belong to something bigger. We are a big hotel, looking for some big talent. With 517 newly refurbished rooms, 9 event rooms, and multiple food and beverage outlets, Mercure Sydney is on the look out for a Group Reservations Executive.
This role also takes ownership of the Group Reservations for Ibis World Square. Matching contemporary urban style with welcoming service Ibis World Square offers 166 rooms with a great central city location, on historic Pitt Street near the Capitol Theatre, enticing public wholesale and corporate business.
Job Description

• Responsible for sales & management of all group bookings of 10 rooms or more across MICE, Business Groups, Leisure and Inbound market segments.
• Management of PCO group blocks relating to inventory, payment & group setup
• Handle enquiries for group bookings via email or phone, communicate immediately, and provide a reply or confirmation
• Ensure a prompt input of reservations and data for all group enquiries & bookings
• Preparation of group information sheets (group movements) and briefing of Hotel stakeholders prior to arrival of group
• Manage Hotel inventory in relation to Group Reservations and monitor potential wash of business

Qualifications

• 1-2 years of experience in a Front Office or Reservations role
• Strong knowledge of Microsoft Outlook, Microsoft Office & Opera
• Service oriented with an eye for detail
• Ability to work independently and demonstrated initiative in a dynamic environment
• Self-motivated and energetic with a strong focus & passion for hotel operations
• Confident and articulate communication, negotiation, relationship and networking skills

Additional Information

• Discounted on-site parking
• Hotel and dining discounts worldwide, across the Accor network
• Attractive food & beverage discounts in-house
• Located close to all major forms of public transport
• Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun
• Access to Accor training programs and career opportunities using industry-leading platforms
• Free 24 Hour access to our Employee Assistance Program
• We have a great Accor community and can provide diversity and career development opportunities

At Mercure Sydney, everything we do is from the heart – we obsess over making our guests happy, we show grit and determination, working together to get the job done, we celebrate each other’s unique-ness and always go the extra mile to make someone’s day.
If this sounds like you – apply now and join our friendly team.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.