Address
Form of workOscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West.
Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding portfolio of 46 Assets across NSW, Queensland and Victoria. The group operates across a variety of segments including accommodation, pubs and gaming, retail liquor, conference and events centres, chartered vessels, and both commercial and residential developments.
Accor is the world’s largest and fastest-growing hotel group, with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.
The Novotel Northbeach, Wollongong has undergone a major refurbishment and is a stunning beachfront resort with multiple outlets and entertainment facilities under the one roof. The hotel provides an exceptional product with world class food and beverage offerings and is highlighted to be the best resort and food venue in the region. The hotel boasts 209 accommodation rooms, 13 conference rooms, multiple food and beverage outlets, sports bar facilities, gaming room, pool and gym and is renowned for its guest obsessed culture.
About you:
Are you passionate about delivering exceptional guest experiences? Novotel Wollongong, a leading hotel in the hospitality industry, is seeking a dynamic and customer-focused individual to join our team as a Guest Relations Executive. As a Guest Relations Executive, you will play a crucial role in ensuring our guests feel welcome and valued throughout their stay.
- This is a part time role working 4 days a week with the potential to move into a full time role
Key Responsibilities:
- Provide information about hotel facilities, services, and local attractions.
- Handle guest inquiries, requests, and concerns with professionalism and a positive attitude.
- Provide personalised assistance to enhance the overall guest experience.
- Foster positive relationships with guests to encourage loyalty and repeat business.
- Engage with guests to gather feedback and insights, ensuring continuous improvement.
- Collaborate with other departments to ensure a seamless resolution process.
- Coordinate special requests such as room arrangements, celebrations, and other personalised services.
- Maintain clear and effective communication with all hotel departments to ensure a coordinated guest experience
- Championing the Accor Loyalty programs internally across all hotel teams
- Interrupting feedback trends, and reporting on feedback statistics
Skills & Experience:
- Previous experience in a Guest Relations or customer service role within the hospitality industry, preferably hotels
- Experience with hotel operation system such as Opera preferred
- Exceptional interpersonal and communication skills.
- Strong time management skills, being able to prioritise your tasks
- Ability to remain calm and professional in high-pressure situations.
- Strong problem-solving skills and attention to detail.
- Knowledge of hotel operations and services.
- Flexibility in working hours, including weekends and holidays.
What we offer:
- Join a supportive team of professionals
- Internal/External training and development opportunities with online training platform
- Career development opportunities within Oscars Group across 40 amazing venues.
- Amazing benefits with Accor Hotels including discounted accommodation worldwide
- Mentoring from a strong team of hospitality professionals
- Free on-site parking during shifts
