Guest Service Agent

Company Description
Novotel Melbourne Preston, boasting a freshly refurbished lobby, 383 hotel rooms, restaurant, bar and cafe, with one of the largest conference and events facilities within the Melbourne portfolio. The hotel is located in the vibrant inner north, 20 minutes from Melbourne Airport and Melbourne CBD, with on-site carpark and walking distance to the train station, bus stop and the tram!
Accor is Australia’s Largest Hotel Network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Job Description
Your tasks and responsibilities will consist of, but are not limited to, the following:

• Providing exceptional customer service by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay
• Maintaining control of guest and hotel accounts ensuring that all charges are posted accurately and efficiently
• Promoting and up-selling hotel facilities through strong product knowledge
• Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys
• Ensuring timely and efficient delivery of guest amenities, make recommendations and reservations for our guests on local attractions and ensure the security of our guests and their possessions

Qualifications
To be successful in this role you will have:

• An outgoing, confident and engaging personality
• Demonstrated customer service experience combined with outstanding communication skills
• Professional and friendly telephone manner
• Previous experience with OPERA PMS, an advantage but not necessary Exceptional presentation and grooming
• Energy and enthusiasm with an eye for detail
• Unlimited work rights in Australia.
• Flexibility to work across a rotating roster working overnight shifts and public holidays

Additional Information
Benefits and Perks

• Ongoing career and professional development opportunities.
• Dynamic and flexible role
• Free on-site car park while on duty
• Access to Employee Assistance Program
• Work along-side experienced and dedicated professionals
• Global discounts on hotel accommodation & Food and Beverage, including special rates with our partnership brands