Guest Service Agent - Overnight & Rotating

Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates six hotels including PARKROYAL Melbourne Airport, conveniently located adjacent Melbourne Airport. Featuring 276 guest accommodation rooms, over 1000 square metres of conferencing space and the Airo Restaurant & Bar, PARKROYAL Melbourne Airport is the perfect landing place.

PARKROYAL Melbourne Airport is looking to appoint a friendly and professional Guest Service Agent to join our Front Office Team on a Part-Time or Casual basis. 

The Role:

• Reporting to the Hotel Duty Manager
• Provide guests with high quality service throughout their stay
• Assist guests with Check-In, Check-Out and Information Services throughout their stay
• Create a great first and last impression of the Hotel
• On the rotating roster you will be working morning, afternoon and overnight shift across weekdays, weekends and public holidays.
• On the overnight shift you will be working precisely from 10pm to 7am across weekdays, weekends and public holidays.

Ideally you will have:

• Experience in a similar role in a fast paced environment
• Excellent verbal communication skills
• A genuine passion for hospitality and delivering gracious and dependable hospitality
• The resilience and confidence to handle guest inquiries and concerns
• The ability to anticipate guest needs
• A current driver's licence
• Ability to work a rotating roster
• A fun & supportive approach to teamwork

What we can offer you:

• Complimentary dry-cleaning 
• Complimentary Car Parking
• Complimentary duty meal per shift
• Access to our on-site pool, spa, gym and sauna.
• Hotel discounts through our global alliance program Discovery
• 50% off food and 50% off beverages at the hotel’s restaurants, bars and café
• Discounted Childcare at Creative Garden Early Learning Centre
• Discounted accommodation across worldwide Pan Pacific Hotels Group properties
• Ongoing learning and development through our learning experience platform 
• Partner discounts through our Global Hotel Alliance program www.gha.com as well as many other great local benefits.

Everything we do at PARKROYAL Hotels & Resorts – what guests can see, and can’t – is the service of our people. We are an equal opportunity employer and because we want you to feel empowered to realize your full potential, we find joy in ensuring that the best in us, brings out the best in you.

If you share our values, are passionate about driving a strong culture of success, and are seeking to develop a career with a rapidly growing international hotel brand, then APPLY NOW or click on the following link to find out more about what Pan Pacific Hotels Group has to offer: www.panpacific.com

Thank you, 
Human Capital & Development Team 
PARKROYAL Melbourne Airport