AddressWe are looking for an enthusiastic and motivated person to join our team. A Full-time opportunity for a Hardship / Collections Officer has become available within our business.
Red Tree Finance is an Australian-owned and operated lender, specialising in secured personal loans.
Our office is conveniently located in Wollongong CBD, close to the shopping centre, cafes, restaurants and public transport.
About the role:
As a Hardship / Collections Officer, you will be responsible for handling a portfolio of accounts, communicating with customers via phone and email and assisting our collections team. You will work in a fast-paced environment, with a supportive and goal-orientated team. You will receive ongoing training to assist in your development and success.
Tasks & responsibilities
- Managing a portfolio of clients
- Inbound and outbound collection calls.
- Responding to inbound client emails.
- Negotiating and monitoring payment plans.
- Analysing clients’ accounts
- Ensuring your portfolio of clients is actioned each week
- Following direction from management
- Monitor direct debit payments & action dishonours.
- Build and maintain a sound knowledge of all products and procedures.
- You will be required to work from our Wollongong Office location, with work from home options available 1-2 days per week for the right candidate
Qualifications & experience
- Understanding of best practice collection environments, strategies and techniques in Australia
- Hardship/Collections experience is essential
- Exceptional customer service and dispute resolution skills in inbound and outbound call management.
- Empathy and resilience
- Ability to multitask without losing focus on the desired outcomes.
- This role requires someone who possesses the drive to meet and exceed weekly/monthly collection targets and has the desire to achieve
Benefits
- Work in a fast-paced environment
- Work with a supportive and driven team
- Negotiable full-time salary + superannuation + additional incentives
- Flexible working hours available
- Work-from-home available 1-2 days per week for the right candidate
As the company continues to expand, there is room for growth within our collections department, as well as other areas of our business.
Illawarra and Sydney applicants will be considered, however applicants must be able to travel to the Wollongong area on a regular basis. Should you be interested in commencing a career with us, please submit your resume and a cover letter outlining what you as an individual would bring to this role.
Only shortlisted applicants will be contacted.
