HCP Expert

The Home Care Package Expert will have a strong understanding of the My Aged Care system and Home Care Package application process to educate potential clients. The ideal candidate will have strong inbound and outbound customer service experience. Often tasked with having sensitive and personal conversations, the Home Care Package Expert must be empathetic, personable, and professional. Your experience working in a fast-paced environment, will allow you to handle multiple tasks at any given time.About us:The myHomecare Group is the largest home care provider in Australia who support older Australians to continue living in their homes longer. With a rich 100-year history, we have been delivering exceptional care to older Australians since the year our oldest client was born. We have the added benefit of an innovative, creative, and passionate team who are constantly striving to get better outcomes for our clients.Your key responsibilities:

• Engage with consumers, family members and/or representatives with empathy and understanding
• Delivery exceptional customer service
• Respond to all client inquiries prompt via phone or email
• Empower consumers by guiding them on the offerings of myHomecare and also the My Aged Care application process
• Active pipeline management
• Ensure all data received is accurately entered into our CRM
• Update and maintain CRM
• Be focused on commercial outcomes and reach targets for converting not accessed clients into waiting funds

Our commitment to you:

• Full time employment with regular weekday hours (9am - 5pm)
• A generous base salary, superannuation and incentives
• Hybrid working week
• Ongoing training and upskilling to align with your career goals and progression
• Personal opportunities to work across and travel within our national business footprint
• Collaborative and supportive working culture
• Team events to celebrate our wins
• Be a part of a fun, outgoing family team atmosphere

If this sounds like something you want to be a part of, apply today.