AddressVue de monde is seeking an experienced and dedicated Head Host/Reservations Coordinator to join our team. This dual role is pivotal in ensuring a seamless and aspirational experience for all Level 55 guests. You will be the primary point of contact for our guests, managing their journey from reservations to their arrival and dining experience.
Key Responsibilities Head Host:
- Acting as the primary point of contact for all guests attending Level 55
- Providing exceptional customer service and assistance to guests at Vue de monde, Lui Bar, and Events.
- Ensure a smooth arrival and entrance for all guests.
- Collaborate closely with the restaurant, reservations, and administration teams to deliver a consistent and high-quality dining experience.
- Email management, including answering email enquiries in a timely, informative, and professional manner
- Greeting and seating guests on their arrival at the restaurant
- Assist with the service of Food and beverage.
- Setting and arranging tables.
- Handle guest reservations efficiently across all venues for daily operations and special events.
- Streamline the reservations process to maximise service delivery and business opportunities.
- Act as the main point of contact for the operations teams, ensuring clear and timely communication of daily reservations and procedural changes.
- Manage phone and email reservations and inquiries professionally.
- Upsell over the phone, providing guests with comprehensive knowledge of our menus and produce.
- Perform general office and administrative management tasks.
- Proven experience in a fine dining or similar high-end hospitality environment, with expertise as a Host.
- Proven experience working with a reservation and/or point of sale system.
- Demonstrated excellence in customer service and exceptional communication skills.
- Ability to perform effectively under pressure and maintain composure during busy periods.
- Flexibility in scheduling, including the ability to work evenings, weekends, and public holidays.
- Possession of a valid Victorian Responsible Service of Alcohol (RSA) certificate.
- A desire to perform at the highest level
- Certificate in hospitality
About Vue Group:
Vue Group is a renowned Australian hospitality group celebrated for its iconic Melbourne restaurant, Vue de Monde, and a collection of beloved venues including Vue Events, Lui Bar, and Jardin Tan.
Our unwavering passion lies in curating exceptional guest experiences, whether it's in the realm of fine dining, contemporary dining, or café-style offerings. At Vue Group, we take immense pride in operating with a dedicated focus on sustainability, ensuring that we showcase the exquisite beauty of native Australian produce in every culinary creation.
For more detailed information about Vue Group and its diverse array of venues, we invite you to explore our websites:
Vue de Monde: https://www.vuedemonde.com.au
Jardin Tan: https://www.jardintan.com.au
Vue Events: https://vueevents.com.au
Lui Bar: https://www.luibar.com
Remuneration:
$73,150 + Superannuation
Vue Group Benefits:
Successful candidates will have the opportunity for career growth and progression within an industry leading restaurant group. We are committed to developing professional hospitality careers across all areas of our business.
As a valued Vue Group employee, you'll receive special discounts across all Vue Group venues, allowing you to experience our exceptional offerings. Moreover, you'll gain access to global accommodation discounts through our hospitality and hotel partners at Far East Hospitality.
If you can demonstrate the required skills, a positive attitude, strong work ethic and dedication, please apply with your cover letter and resume.
We appreciate the effort and interest shown by all applicants. Please be assured that we will carefully review each application received. However, only candidates whose qualifications align closely with our requirements will be contacted for further consideration and interviews. Thank you for your understanding, and we wish you the best of luck in your job search.
