Head of Delivery

The future is our choice
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people's skills and backgrounds to make the right choices with our clients, for our company and for our own futures.
We are seeking a Head of Delivery to lead the operations of the ANZ Tech foundations business. The role requires engineering, service delivery, and service management extensive experience. Candidate will have held technical responsibility for the development, implementation, and testing of multiple major information system, and supporting infrastructure.
The role is an executive position, focusing on four key capabilities as described below.
Key capabilities

• Rounded delivery executive: the position requires the ability to manage the

engineering but also the service delivery and service management

• Deep IT knowledge: the position requires deep understanding of DWP, IAS, PAS, NW,

integration services (both technology and infrastructure), tooling, reporting. The ideal
candidate tech knowledge is up to date, follows and is aware of latest IT trends

• Commercial acumen: the position requires an understanding of commercials feasibility

and impact when it comes to solutions/options proposed and recommended to
customers. The Head of Delivery must be able to work on commercial solutions with the
Client Executive Partner (CEP) and the CEO

• People:

o Client: the role requires a capacity to understand client needs and be able to clearly
communicate on technology. The ability to demonstrates control, confidence and
maturity is key to ensure long-lasting client relationships
o Team members: the position requires the ability to build and manage a team of
technologists and engineers, as well as anticipating, preparing, and training the
team to fit the future client and business needs
Required prior knowledge and skills

• Shows evidence of analytical ability and attention to detail. Appreciates the importance

of commercial constraints.

• Has a comprehensive knowledge of all stages of systems development, and

infrastructure provision and management from specification to implementation to
running.

• Has an excellent good general knowledge of IS and IT technical developments and

practices, both inside and outside own organisation.

• Demonstrates good communication skills in dealing with users, other staff, systems

developers and equipment/service suppliers.

• Is respected for the pragmatic application of IT engineering and management principles

to practical problems.

• Is an authority on the systems development life-cycle and typical problems associated

with the implementation of information systems, from initial concept through
development and implementation to operation and support.

• Has detailed practical knowledge of the organisation's ICT infrastructure and software

development and maintenance methods, tools and techniques.

• Is conversant with the organisation's ICT strategy, policies and standards.

• Has a sound knowledge of change management, configuration management, reliability

and safety methods and the use of metrics. Is skilled in project risk management.

• Demonstrates effective leadership of a team of staff engaged in the delivery of

networked information systems services, together with a good working knowledge of
the employing organisation's policy framework, management structures and
procedures for service delivery.

• Displays above average communication and negotiation skills and a good

understanding of the commercial and other needs and objectives of the users of the
networked information system services provided, particularly in respect of those
services.
Technical knowledge and skills

• Software tools which automate or assist part of the development process

• Standards associated with the practitioner's current Role. Examples: safety standards,

departmental programming standards, organisational network performance standards,
help desk procedures, corporate quality and change management processes, IT
Infrastructure Library

• Knowledge of the ICT infrastructure (hardware, databases, operating systems, local area

networks etc) used within own organisation

• The control and management of ICT assets (or configuration items) including hardware,

software, documentation, services, suppliers and network facilities by the use and
application of strict change management and recording.

• The collection, analysis and application of historical and synthetic measurements in the

estimation of IS activities. Examples: function point analysis, lines of code.

• Knowledge of the ICT infrastructure (hardware, databases, operating systems, local area

networks etc.) used within own organisation.

• Methods, processes and techniques concerned with quality assurance planning,

software quality evaluation, creation of quality processes, configuration management,
and quality reviews and audits.

• The planning and management of the interaction between two or more networking

systems, computers or other "intelligent" devices.

• Rules for the inter-operation of networking components.

Other Knowledge and Skills

• Relevant national and international legislation.

• Methods and techniques for delivering effective presentations.

• Methods and techniques for the assessment and management of business risk. Methods

and techniques associated with planning and monitoring progress of projects. The
identification, assessment and management of project risks, which could result in time
or cost over-runs, or failure to deliver products which are fit for purpose. Examples:
product/work breakdown structures, critical path analysis, earned value, resource
analysis, conflict resolution. The functional structure of businesses and other
organisations; their mission, objectives, strategies and critical success factors.

• Techniques for ensuring that full account is taken of customers' real and stated needs

in the delivery of products and services.

• Principles, methods, techniques and tools for the effective management of projects

from initiation through to implementation.

• Methods and techniques associated with planning and monitoring progress of projects.

Behavioural Skills

• Keeping overall objectives and strategies in mind, and not being deflected by matters

of detail

• Making decisions at the appropriate time, taking into account the needs of the situation,

priorities, constraints and the availability of necessary information.

• Understanding the needs of the internal or external customer and keeping them in mind

when taking actions or making decisions.

• Understanding the needs, objectives and constraints of those in other disciplines and

functions.

• Influencing and persuading others to take a specific course of action when there is no

direct line of command or control.

• Directing others to undertake tasks.

• Helping others to understand their values, needs, goals and limitations and advising

them how they can develop their effectiveness to the limits of their ability

• Determining a course of action by breaking it down into smaller steps and by planning

and resourcing each of these, making allowance for potential problems.

• Influencing and persuading others to take a specific course of action when there is no

direct line of command or control.

• Identifying goals and objectives, and motivating and leading others towards their

achievement. Directing others to undertake tasks.
Highly Regarded Qualifications

• AWS certified cloud practitioner

• Certified cloud security professional (CCSP)

• Certified data privacy solutions engineer (CDPSE)

• Certified data professional (CDP)

• Certified ethical hacker (CEH)

• Certified information security manager (CISM)

• Certified information systems security professional (CISSP)

• Cisco certified internetwork expert (CCIE)

• Cisco certified network professional (CCNP)

• CompTIA (A+, Cloud+, Security+)

• Microsoft Certified Azure Solutions Architect

• Microsoft certified solutions associate/expert (MCSA/MCSE)

• Information technology infrastructure library (ITIL)

• Oracle database and MySQL administration certifications

• Project management professional (PMP)

• Salesforce certified development lifecycle and deployment designer

Educational Background

• Educated to degree level or holds a professional qualification.

Why working at Atos Australia

• A Great Place To Work certified environment

• A company that truly values diversity and inclusion

• Fun and nice colleagues to work with, with celebrations organised regularly

• A potential to grow your career, with a support for horizontal (different skillset) or vertical

(more responsibilities) transfers

• Access to a large library of content for personal and professional development

(including Harvard courses)

• Fringe benefits such as car leasing

• Employee recognition program via accolades
• Additional leave for study

• Employee Assistance Program (EAP)

Shortlisted candidates will meet the criteria above, be based in Perth and must have existing permanent work rights for Australia.
Note:
By submitting a job application, you agree that information submitted by you may be processed by Atos Australia for the purposes of assessing your candidacy. Such processing steps may include sharing the information with other companies within Atos Group who are providing us with assistance in the recruitment of the role. Atos respects your privacy and will take reasonable measures to comply with all applicable data protection laws.
Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.
Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment .
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