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SalaryJob Description:
How will I help?
As the Head of Human Resources - Business Lending and Chief Operating Office, Business and Wealth, you will build strong relationships to partner with business heads to build and shape the business aligned people strategy. Reporting to the General Manager, HR Consumer and Business & Wealth, you will be focussed on developing talent and workforce design to meet the business needs now, and in the future, and lead fundamental shifts in culture and employee engagement. Your primary stakeholders will be the Managing Director, Business Lending and COO, Business & Wealth, and their direct reports.
Westpac's Business Lending aims to deliver a superior end-to-end lending experience for our business customers. The Chief Operating Office, Business and Wealth, serves as the provider of common capabilities across the Business & Wealth Division, focused on improved customer outcomes, simplifying complexity and uplifting our risk culture. This key role will oversee all aspects of the people agenda covering strategy, workforce planning, talent, capability, and HR transformation all while bringing a balanced focus on continuous development and risk and controls.
In the role of Head of HR - Business Lending and Chief Operating Office, you will take carriage of developing and executing the people strategy to support the overall strategy for Business Lending and COO in line with Group strategy. You will develop a clear view of the workforce required and the capability required to deliver. You'll advocate for the cultural and behavioural change required in the business and align with broader HR transformation strategies. In this role you will drive the overall talent agenda for business success, delivering strategic talent solutions to grow leaders in meeting succession needs. A strong influencer, you will lead the change and transformation agenda within Business Lending and COO to embed Agile work practices. You will partner with the HR Business Partnering team to deliver both strategic and tactical HR initiatives. You will demonstrate a continuous improvement mindset, simplifying processes and making it easy for our people.
What's in it for me?
You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
You hold 15 years HR Business Partnering experience with a significant portion spent in team or divisional HR leadership within an Agile/CoE structure. With significant experience in strategic partnering with executive business and functional leaders at the most senior levels of an organization (GM/MD/CSuite/Group Executive levels) you have a strong commercial mind and a well-developed strategic lens. You have the ability to work and thrive within an Agile/CoE-led HR and business structure, including strong product-driven environments. An exceptional communicator and a strong relationship builder, you are comfortable to influence and debate with colleagues, peers and senior stakeholders. Ideally you will have experience in and a passion for financial services and thrive in a dynamic environment with a strong transformation agenda.
What is it like to work here?
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.
We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.
As an equal opportunity employer , we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.
How do I Apply?
Start here. Just click on the APPLY button.
As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If an adjustment is required to assist you during our recruitment process, please email
Do you need reasonable adjustments during the recruitment process?
At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 1.2 or email
