AddressDarwin Entertainment Centre is seeking a Head of Operations. This position forms an integral part of Darwin Entertainment Centre’s Leadership Team. This role oversees all operational activities at Darwin Entertainment Centre (DEC) and the George Brown Darwin Botanic Gardens Amphitheatre. Key departments and functions led by this position are Technical, Box Office, Front of House, Bars as well as safety, facilities and maintenance requirements.
This position also plays an important role in collaborating with the Chief Executive Officer to feed into the organisations strategic vision and to generate delivery pathways that enable DEC to be a commercially viable and artistically vibrant venue.
What We Can Offer You
- Year-round access to the best arts and entertainment in town!
- Five weeks annual leave
- A supportive structure, including access to Employee Assistance Programs and Professional Development opportunities
- A lovely bunch of skilled and enthusiastic team members for you to work alongside!
About The Centre
Darwin Entertainment Centre is a Not-for-Profit Company Limited by Guarantee. Located in Darwin, it is known as the premier performing arts centre within the Northern Territory. Performances range from local school and small productions to international touring entertainment performances.
We also manage the George Brown Botanical Gardens Amphitheatre on behalf of the City of Darwin. This involves liaising with promoters, stakeholders and facilitating and safely delivering performances at the venue.
Key Accountabilities of the Role
Advocacy
- Promote DEC and the Amphitheatre as the preferred venues for hire to local businesses, conference organisers and interstate promoters.
- Promote the DEC’s internal ticketing services and box office as the preferred ticketing company to hirers, local businesses, conference organisers and international / interstate promoters.
Team Management
- Contribute to a positive workplace culture that supports other staff as well as key client Hirers and Audience members.
- Manage, train and mentor the Front of House, Technical and Box Office departments to ensure smooth, efficient, and courteous delivery of all operational activities.
- Ensure induction processes and procedures are in place and delivered by relevant DEC Teams to hirers, their crew, performers and associates to enable safe use of the Centre’s facilities.
- Oversee the delivery of DEC’s rostering system and support the Technical, Front of House and Box Office departments to ensure rosters achieve optimum efficiencies for DEC and satisfaction for the Hirer within the agreed timeframes.
- Drive recruitment of the Casual work pool to find proper coverage for peak periods.
- Oversee the planning and coordination of bump in and bump out activities, and the coordination of these where required for multiple concurrent events.
- Oversee prudent bar sales and stock management.
Venue & Systems Management
- Manage the DEC and Amphitheatre facilities and maintenance requirements.
- Oversee DEC’s Workplace Health & Safety compliance, Event Risk Assessments, Emergency Management Plans and relevant policies and procedures across the business.
- Display financial acumen by responsibly managing a departmental budget, contributing to the Hirer Estimate / Settlement process and prudently managing staffing requirements.
- Attend high-risk events to ensure a safe and well-managed event in line with DEC policies and procedures.
- Other duties as required.
Essential Criteria
- Minimum of seven (7) years’ experience in venue, operations and event management
- Experience managing safety, risk, compliance, policies and procedures for events
- Proficiency with Office 365 suite, including Microsoft Word, Excel, and PowerPoint
- Experience in executing live performances
- Demonstrated commercial acumen and financial management
- Excellent communication skills
- A strong network of local and national operational department connections
- Experience managing a high-performing team to achieve shared goals and outcomes
- Experience using an event management, project management, finance or booking system
- Box Office, production, front of house and/or bar management experience
Applications
Applications must be limited to a two-page cover letter addressing the selection criteria and a resume no longer than four pages.
Applications close 9am Monday 1 July. Only applications submitted via SEEK will be accepted.
