Head of Professional Services APAC

Sector: Professional Services
Expiry Date: 10 February 2024
Job Ref: J11076
Join the Access Family and see how we make software ideas become a reality!
Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow.
We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.
What are we all about?
At Access, we love software and how technology never stays the same. It's this passion that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit’s to Construction, and many more.
We're passionate about helping our customers stay one step aHead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more.
Role Summary
Reporting to the relevant Head of Department you will be responsible for the management of three teams of consultants and project managers.
You will be accountable for their performance in relation to meeting agreed business objectives.
You will also be involved in their personal development, through the respective team managers who will report directly to you.
Day to Day
Shared responsibility for the division’s PS objectives, including Revenue, Margin, EBITDA, NPS and Employee Engagement
Forecast revenue for your teams and be responsible for expenditure and costs associated with your teams.
Recruit and support the onboarding and upskilling of your teams
Responsible for the delivery of projects by your teams and the quality and margin associated with these projects.
Drive forward project delivery methodology improvements including the use of digital tools for greater efficiency.
Ensure high levels of billability and utilisation in your teams.
Be a natural “go to” person and form a broad network across the business.
Define Employee Success Plans and their aligned cascade through the department
Own and contribute to the Division’s Strategic objectives
Mentor and develop team members and your direct reports.
Resolve issues within the team.
Act as project sponsor and escalation point for customer projects
Taking ownership of and resolving appropriate customer issues
Contributing to and assisting with the deployment and adoption of new or improved business processes
Acting by example and instilling company values through the team
Chair and contribute to team and other internal meetings as requested
Skills and Experience:
You will be a leader with a proven successful track-record in delivering high quality work. You will have an ability to lead individuals and share knowledge.
In addition to this you will:
Will have an excellent understanding of project delivery and be able to demonstrate and critique projects.
Have excellent communication and presentation skills
Have a natural ability to build good rapport with clients
Be comfortable engaging with senior management
Be able to deal with conflict situation, seek and implement resolutions
Thrive on a heavy workload with the need to prioritise and manage expectations
Be a natural “go-to” person
3-5 year of management experience
3-5 years of consulting or project management experience
Ability to excel in a team environment
Demonstrated creative problem solving ability
Excellent oral, presentation, and written communication skills
Ability to work under pressure to tight deadlines
The ability to travel as required is essential.
What does Access offer you?
We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
On top of a competitive salary, our wellbeing days taking you to 25 days leave a year (rules apply) and a health contribution you’ll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you’ll also have 3 charity days you can take to support something that matters to you.
At Access we’re all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be whom we are looking for.
We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun!
What’s holding you back? Come and be part of our Amazing Access Family!
Love Work. Love Life. Be You.