Head or Property ANZ

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Toll Group                                                             

Job Description

Position Title:          Head of Property (ANZ)

Division:                   Group Enterprise Services

Location:                  Melbourne

Reports to (position):  EVP – Global Head of Property

Primarily responsible for providing Property & Facilities Management services across the various Toll Group businesses, overseeing a portfolio of property assets spread across Aus/NZ, ensuring that all property related matters are well managed, including the leadership of the Australian Property & Facilities Management Teams.

• Strategy – to assist the Global Head of Property in designing and aligning property strategies with Toll Group & Business Unit vision and strategies – delivering initiatives that maximise property outcomes for the stakeholders they support.
• Leadership – manage the Aus/NZ Property & Facilities Management Teams, taking accountability for their performance and growth, seeking to establish and maintain a high-performance environment led by a highly effective leader.
• Performance – accountable for managing the team to provide corporate real estate services (ie lease management, facilities management, and investment transactions) in a manner that maximises performance for the associated business unit – whether that be financial or operationally – from the organisation’s property assets (freehold and leasehold).
• Stakeholders – to manage both internal and external stakeholders to ensure strong working relationships that facilitates the team’s effectiveness and reputation as the centre of excellence for corporate real estate services within the organisation and with external stakeholders.
• Systems/Processes – to ensure that corporate real estate reporting, systems and practices are efficient and effective – providing an environment that facilitates openness and transparency across the organisation, underpinning the team’s high-performance ambitions.
• Expertise – to provide property market expertise and intelligence to assist the business with maximising the value of its’ property portfolio.

PRIMARY RESPONSIBILITIES AND DECISIONS/LEVEL OF AUTHORITY

Strategy

• Deliver initiatives and outcomes aligned with Property Strategy.
• Input into Business Unit property strategies to support business plans and strategic initiatives.

Leadership

• Develop and lead team, embedding the customer centric thought process, seeking to ensure Toll’s values and strategic priorities are aligned with the team’s high performance mindset.
• As part of the Property leadership team, play an active role in the development of the team across Australia and Asia, providing guidance and direction for team members.
• Play an active role in Toll’s Leadership Team, providing property based input in to the business, building a reputation as a subject matter expert.

Performance

• Property Management:
  • Accountable for Toll Property Management operating model (ANZ) and the delivery of the services outlined within it, including the systems and processes that support it.
  • Supporting the property needs of the Business Units, ensuring negotiations with landlords and agents concluded in an effective and efficient manner, including all documentation.
  • Provide appropriate & effective on going management of leases to ensure obligations and mitigations met.
  • Provide appropriate and on time recording and reporting.
• Facilities Management:
  • Accountable for Toll Facilities Management operating model (ANZ) and the delivery of the services outlined with it, including the systems and processes that support it.
  • Manage the external FM provider(s) to ensure they fulfill their contractual obligations in a manner appropriate to the needs of internal stakeholders.
  • Oversee the planning & budgeting for facilities management services, ensuring obligations are met in line with Business Unit expectations, engaging the 3rd party FM team to facilitate.
  • Manage the liaison between Property, Business Units and external FM firm to ensure the day to day delivery of FM services is done in and effective and efficient manner.
  • Ensure appropriate property advice provided to internal stakeholders on all aspects of facility management services.
  • Provide appropriate and on time recording and reporting.
• Transactions
  • Manage the acquisition and disposal of assets on an as and when basis.
• Budgets
  • Assist in the crafting of annual budgets and manage them throughout the year, delivering in line with expectations.
• Stakeholders
  • Ensure relationships with external stakeholders are effective and facilitate productive outcomes for Toll across all property related activities.
  • Engaging with the external market on behalf of Toll to ensure building a sustainable reputation

Systems/Processes

• Take ownership of property and facilities management processes and systems to support the effective and efficient management of Toll’s Australian property portfolio.
• Work with team and internal stakeholders to ensure full awareness of systems and processes used to manage Toll’s property portfolio, ensuring their appropriate and efficient use.
• Monitor systems and processes to ensure they are fit for purpose and provide value in terms of use by internal stakeholders.
• Strong reporting – provide effective and informative information to the correct users at the right time – supporting property strategies and corporate and business units in the delivery of outcomes.  

Projects

• Work with the Project Team, providing input and support into development and project based activities.
• Engage the Project Team to support with minor works on existing property portfolio to ensure all obligations are met and facilities are fit for purpose.

In order to succeed in this role, it is expected that you will have:

Knowledge/Experience

• Minimum of 8-10 years in the property industry
• Knowledge of relevant real estate prevailing markets
• Commercial nous, a straightforward pragmatic approach and excellent interpersonal and communication skills
• Broad ranging general commercial experience
• Personal commitment to quality, timeliness and continuous improvement
• Report writing
• Planning and organisational skills
• A strong team player
• Multi-tasking and good time management – Ability to work with multiple stakeholders simultaneously
• Willingness to travel as and when needed

Technical/Professional Skills required

• Competent in Microsoft systems along with Property & Facilities Management systems
• Property & Facilities Management experience in a corporate environment or agency preferably within an industrial property management emphasis

Qualifications – Tertiary qualification,

• Tertiary qualification in Real Estate/ Property Management or a related discipline
• Membership of relevant professional body

• Self starter with a strong desire to grow personally and to add real value to portfolio and team.
• Customer Focus - Understanding of customer needs and strong commitment to deliver services and products to meet those needs.
• Commitment to Performance - Identifies key issues/opportunities that impact business performance and takes appropriate action to produce high quality of work.
• Initiative - Making active attempts to influence events to achieve goals; self- starting rather than accepting passively; acting autonomously and taking responsibility for decisions; taking action to achieve goals beyond what is required; being proactive.
• Teamwork/Collaboration - Working effectively and cooperatively with others; establishing and maintaining good working relationships. Capable of assuming key role within team and supporting Global Head of Property and peers.

To be confirmed – set on an annual basis.

Internal Business Units

External Tenants, Landlords and Property Market

Global Head of Property

All Property, Facilities & Project Managers & Assistants within Toll

Centralised Toll Teams (ie Finance, Accounting & IT)

Toll Property ANZ

LEADERSHIP COMPETENCIES

We have a broad framework of leadership competences that demonstrate the Toll requirements for leaders. This framework indicates the kind of behaviours that would help you to succeed in this job and live up to our values and goals. 

Leadership Competencies required for this role are as follows:

Business and Thought Competencies:

• Results Orientation - Drives for improvement of business results
• Strategic Orientation - Demonstrates complex thinking abilities, incorporating both analytical and conceptual abilities to manage and develop plans and strategies
• Commercial Orientation – Drives to favourable commercial outcomes, create new & better means to achieve enterprise & business success, measure their success in financial terms
• Customer Impact – Focused on serving the customer
• Sustainability Mindset- Understand impact of own part of the business on company commitment to sustainability journey

People & Organisational Competencies

• Collaboration & Influencing – Work with peers, partners, and others who are not in line of command
• Team Leadership - Can focus, align, and build effective groups
• Change Leadership – Drives for improvement through people, transforming and aligning an organisation in a new and challenging direction
• Developing Organisational Capability – Develops the competencies of the organisation by attracting, developing in-house and retaining top talent of their team. May find deep satisfaction in knowing they have made an impact on an individual’s life or career

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.