AddressHelpdesk Analyst
Job ID
147345
Posted
02-Feb-2024
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology, Project Management
Location(s)
Brisbane - Queensland - Australia
Helpdesk Analyst (CBRE HOST)
- Hybrid work environment
- Access to professional development tools and individual training each year
- Opportunity to work with regional teams
- Brisbane CBD
Brisbane | Land of the Turrbal people
Here's what you'll focus on:
- Assist in the overall implementation and success of the Host Building global product. Work alongside a cross-functional product team with a range of projects.
- Using administration tools, such as MS Teams, Monday.com, Zendesk and SharePoint to develop project plans and maintain deadlines.
- Provide support for products, troubleshooting, and resolving inquiries requested from internal and external stakeholders. Assisting in systems administration utilizing specialized software to support daily operations.
- Communicate accurate and articulate information between stakeholders, including client and developer teams.
- Proactively research and assist in communicating best practices, policies, procedures, and initiatives to support operations
Our ideal person:
- Bachelor's Degree or equivalent in Business, Information systems or related fields with a minimum of two years related work experience; or equivalent combination of education and experience.
- Advanced proficiency in Microsoft Office suite. Including advanced functions such as graphics, pivot tables etc.
- Familiarity with tools such as Tableau (data visualization), Smartsheet or Monday.com (project planning), JIRA (development) and Confluence (documentation)is highly desirable
- Excellent written & verbal communication as well as presentation skills.
So, what's in it for you?
People are the foundation upon which our success is built. Our company is diverse and so are the opportunities for professional and career development. Our people are free to expand their skills and knowledge to drive their careers and reach their full potential.
We value flexibility and our people work in ways that meet their work/life commitments and support their wellbeing, development and performance. Our people benefit from a range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships and discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days.
Can we inspire you to join us?
At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.
We are proud to be certified as a Family Inclusive Workplace in Australia. This is a great recognition to our different policies, programs and benefits which help us build a great family friendly workplace culture.
We are striving to remove barriers. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at recruitment@cbre.com.au.
We welcome and encourage First Nations People to apply.
Be inspired to elevate your career to new heights.
Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.
We look forward to hearing from you!
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
