Helpdesk Coordinator

• Opportunity to make a real difference

Are you ready for a unique opportunity to have a significant impact on the lives of First Nations peoples, while being part of our supportive & proactive team? The Indigenous Land and sea Corporation (ILSC) has a vacant position for a Helpdesk Coordinator to join our Information and Communications Technology (ICT) team!About usThe Indigenous Land and Sea Corporation (ILSC) is a corporate Commonwealth entity established under the ATSI Act and subject to the PGPA Act. The ILSC assists Aboriginal and Torres Strait Islander people to realise economic, social, cultural and environmental benefits that the ownership and management of land, water and water related rights can bring. The ILSC provides this assistance through the acquisition and management of rights and interests in land, salt water and freshwater country.About the RoleUnder the direction of the Enterprise Architect, the Helpdesk Coordinator is responsible for:

• Coordinating the Helpdesk support service ensuring comprehensive, rigorous and effective responses and advice are provided in a timely manner to end-users of ILSC-provided systems and services.
• Prioritise and direct responsibilities for a small team of Helpdesk technicians including performance management and training programs.
• Assisting with the routine procurement of computer equipment and services in line with ILSC purchasing and procurement policies and to satisfy the ILC and its multi-site organisational requirements.
• Providing end-user support of ILSC’s core application suite ensuring comprehensive, rigorous and effective responses and advice are provided in a timely manner to end-users of ILSC-provided systems and services.
• Undertaking communications systems, ITC asset and ICT Office asset administration tasks to ensure that relevant systems and services operate efficiently and effectively
• Undertaking routine problem identification, troubleshooting, logging and analysis of issues in line with modern ITIL guidelines in order that ITC systems operate properly and that end-users have secure access to appropriate, efficient and effective ITC systems and services.

At the ILSC we offer:

• More than just a job. We offer you the opportunity to make a real, positive difference to the lives of First Nations peoples. When we return land and water Country to Indigenous ownership, or fund a new Indigenous enterprise or management project, we strengthen and deepen Indigenous connection to Country and advance progress towards self-determination.
• Generous leave entitlements and work conditions, including:

• 15.4% superannuation on top of your salary
• Flexible hybrid work environment (2 days WFH)
• Not-For-Profit salary packaging
• Paid leave between the Christmas and New Year’s period
• Training and development opportunities
• Health and wellbeing programs:

• Screen Based Equipment Scheme – Includes eye testing and an allowance towards spectacles
• Free annual skin checks

If you have a passion to drive change and want your work to align with your values to make a real difference, we invite you to apply now and start the conversation.The preferred applicant will be engaged under the provisions of the ILC Enterprise Agreement.Targeted Vacancy - This role is open to all applicants, however those who identify as Aboriginal and/or Torres Strait Islander and meet the requirements and are ranked suitable for the role will be given priority consideration in this recruitment process. nrmjobs.com.au/job/20021502Date published:10-Apr-2024Closing date:19-Apr-2024