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SalaryTroocoo have partnered with a leading organisation in Professional Services, located in the Brisbane CBD, who are seeking a Helpdesk Team Leader to join a IT team on a permanent basis. Reporting directly to the IT Manager, you'll play a crucial role in providing top-tier systems support across the Brisbane office.In this role, you'll lead the Helpdesk Team in delivering exceptional technical support to our clients team of professionals .Key Responsibilities:
- Inspiring and mentoring a team of helpdesk technicians to excel in technical support services.
- Creating a positive team culture aligned with the businesses values of professionalism and attention to detail.
- Conducting regular team meetings to enhance communication and drive continuous improvement.
- Overseeing the prompt resolution of technical issues to minimize downtime for legal operations.
- Collaborating with other IT teams to address specific technology needs and contribute to strategic planning.
- Enhancing helpdesk processes to meet industry best practices and legal compliance standards.
To thrive in this role, you'll demonstrate:
- Proficiency in troubleshooting hardware, software, and network issues.
- Strong leadership skills, with experience in performance management and coaching.
- Excellent communication skills to deliver technical information effectively.
- Knowledge of applications and document management systems.
- Familiarity with IT service management frameworks like ITIL.
- Commitment to exceptional customer service and problem-solving.
- Flexible work arrangements and a range of employee benefits.
- Opportunities for professional growth and development.
- A unique culture focused on exceptional client service and team collaboration.
