Job Number 24050916
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-ManagementAs one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Hotel Concierge, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.Position Summary:
- Be the “face of the hotel” – creating unforgettable memories for our guests through each interaction from arrival to departure
- Respond to guest enquiries for special arrangements or services including but not limited to transportation, reservations and dry cleaning
- Assist the Concierge team in general operational tasks whilst supporting other front office associates
- Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations
- Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
- Plan and execute team building activities for our associates as they are our most important assets
- Ensure all guest’s requirements and requests are anticipated and completed in a timely manner
- Be the main point of contact for all external & internal clients for the department
- Ensure you and the team uphold all company policies and procedures and complete all required tasks in a prompt & thorough manner
- A current driver’s license
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness