AddressHotel Front Office Manager
Best Western Plus Hotel Lord Forrest Bunbury is currently seeking an experience Hotel Front Office Manager to join our Front Desk Team.
We are looking for a friendly, professional, and customer-oriented FRONT OFFICE manager to join our team. As the Front Office Manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules, FRONT OFFICE staff training, and perform the basic reconciling of receipts.
You need to have good people skills, a professional appearance, and be highly organised to be a successful Front Office Manager. The ideal candidate will have previous customer service and office management experience.
Front Office Manager Responsibilities:
- Supporting, training, and supervising FRONT OFFICE staff.
- Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
- Handling customer complaints and special requests.
- Scheduling staff shifts and managing other HR-related tasks.
- Maintaining an orderly appearance throughout the reception area.
- Monitoring stock and ordering office supplies, including stationery and information leaflets.
- Preparing monthly management reports on customer feedback, bookings, and cancellations.
- Managing the departmental budget.
- Updating files and records.
- Enforcing all cash-handling, checking, and credit procedures.
Front Office Manager Requirements:
- High school diploma or an associate's degree.
- Client services or management experience.
- Great interpersonal and communication skills.
- Excellent problem-solving skills.
- Basic accounting skills.
- The ability to remain positive and focused in a fast-paced environment.
- Good time management skills.
- Great computer skills and the ability to learn new skills quickly with component knowledge of Opera Operating System.
- A professional appearance.
- Assume front desk duties in the absence of a dedicated team member.
- Manage the operations of the entire Front Desk Team.
- Recruitment, on boarding, training, performance reviews and performance management of the FRONT OFFICE team are conducted as needed and according to best practice
- Ensure the accuracy, efficiency and streamlining of procedures relating to front desk operations and procedures.
- Report daily to the General Manager and Director regarding the front desk operations including both successes and shortfalls in all aspects of operations.
- Work closely with General Manager and Director to communicate and resolve all issues concerning the property and its team.
- Schedule and maintain rostering of the team as required by the needs of the business, and in consultation with the General Manager.
- Any other reasonable duties as requested by Management.
- Ensure the team is adhering to company policies and procedures.
To be successful you'll need:
- Previous experience in FRONT OFFICE operations role
- Previous experience using Opera Operating System
- Hospitality Industry experience desired
- Flexibility to work 7 days a week
- Time management skills
- Critical attention to detail and Accounting
- Strong Communication skills (written and verbal)
