Housekeeping Manager

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget and style – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible natural destinations that offer more than a change of scenery. 

Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job – it’s in our nature. 

In September 2024, NRMA Parks and Resorts will open Turtle Sands, a new nature resort on the shores of the globally significant Mon Repos turtle nesting beach near Bundaberg, Queensland. The property will be the only place on Australia’s mainland where you can stay metres from one of nature’s most incredible experiences: turtles nesting and hatching. 

Commencing in July/August, you will join us during the exiting pre-opening phase of the development and contribute to the recruitment process of building your new team!  

What you will do:

Our housekeeping team will ensure the highest possible standards in cleanliness and presentation of Turtle Sands’ variety of accommodation options - inside and out!  You will settle into our Head of Department management structure and assist in providing managerial oversight and daily coordination to housekeeping duties, task allocation and team rosters. You will ensure effective communication and liaison with other departmental leaders and resort management, to guarantee a smooth resort operation and product. 

You will find a sense of fulfilment in ensuring our guests enjoy the contemporary, creature comforts of home, whilst experiencing nature in an immersive setting.  You will ensure your team have direction daily and receive any training and development that may be required. 

Please note this is not a live onsite position and accommodation is not provided.  Ideally you are living in the region, or ready to relocate within the next 4 weeks. 

What you will bring:

• Significant housekeeping experience and supervisory oversight to employees - resort or hotel exposure will be highly regarded
• A willingness to ensure a positive guest experience with an expectation of high standards in your work, appearance and conduct
• Outstanding guest service skills – you are welcoming and adaptable.  No challenge or request is too small
• You wear your uniform with pride – you are happy to get your hands dirty to support you team and go the extra mile with a smile on your dial to assist our guests 
• An understanding of rostering (systems) to meet operational need and departmental ownership
• A suitable level of fitness with a flexible approach to workload

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List 
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan 
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 
• Certified as a Family Inclusive Workplace 
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you!