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SalaryWe live by our 4 key principles: * People Crave Belonging
- People Want the Real Deal
- Every Person has a Story
- People Hate to be Wrong
You will have the opportunity to build your own skills and expertise to reach your personal and career goals. By joining the team, you will unleash a huge array of great employee benefits.Job Descriptionin this role you will:
- Thoroughly inspect designated rooms and public areas, guest corridors, guest lift, lobbies, service areas, cupboards, fire exits, staircases.
- Ensuring that these areas are systematically cleaned in accordance with the established procedure.
- Supporting the Housekeeping Team while on shift to meet and where possible exceed customer and guest expectations, enabling the Housekeeping team of the hotel to be recognized as purveying consistent, quality and value for money accommodation
- Competent in opening and closing procedures for the Housekeeping
- Assist with identifying areas where re-training, refresher training and self-checking training is required, and conduct training accordingly.
- Ensure that the control and procedures of “Lost and Found” is properly recorded and stored accordingly.
- Greeting guests' ensuring enquiries and complaints are actioned in a caring and courteous manner and that they are reported to the Housekeeping management team.
- Inform the Housekeeping Manager and Supervisor of any instances of misconduct by staff.
- Direct all reports of any incidents, complaints, suspicious persons or safety hazards to the Housekeeping Manager or Housekeeping Supervisor
- Monitoring room cleaning times to ensure productivity is maintained
- ny other reasonable duties within the Housekeeping management team scoope as required
- Proven experience in team leading roles within a Hotel environment
- A team player able to work collaboratively with all departments
- Friendly, professional and engaging demeanour with the ability to remain calm, positive, and level-headed during peak service periods dealing with any situations that may come your way
- Accountability and proactivity
- Strong problem-solving skills with the ability to go out of your way to create memorable experiences for our guests
- Excellent communication skills with fluency in English; additional languages are a plus
- A high standard of grooming and presentation
- Flexibility regarding your work availability is essential, as we operate 7 days a week, including public holidays
- Join an award-winning team that thinks outside the box!
- Fun and friendly work environment. We have an 82% employee satisfaction score!
- Employee benefit card offering discounted rates at Accor worldwide.
- Learning programs through our Learn Your Way Academie.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ [link removed]Do what you love, care for the world, dare to challenge the status quo! #BELIMITLES
