Housekeeping Team Leader - InterContinental Hayman Island Resort

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.Welcome to the world’s most international luxury hotel brand and IHG.WHAT’S THE JOB?Leads all work of Housekeeping Team Members in assigned areas. Keeps areas in best condition by directing work and suggesting the necessary replacement of equipment and training of housekeeping Team MembersYOUR DAY-TO-DAYPrepare the morning reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required.Ensure Room Attendants / Public Area Cleaners arrive at work on time and supervise the filling in of their time sheets.Check supplies, equipment and housekeeping trolleys ensuring that at all times they are fully stocked and neatly presented for use in a guest area.Ensure that any floral arrangements, fruit platters, VIP amenities etc in guest rooms or corridors are watered, serviced daily and replaced as required.Check constantly for room status discrepancies and reports to Housekeeping Department and Front Office immediately.Receive any special orders for the day and notes room numbers or changes which must be put in order as soon as possible.Inspect all rooms allocated to him/her in one day and directs and corrects deficiencies as required. Notes the time each room is checkedIs responsible for the cleanliness of all public areas on his/her floors, including storerooms, corridors, walls, ceilings, guest seating areas, ashtrays, elevator doors, guest room doors and back landings.Log any maintenance requests to ensure appropriate repairs are being completed.Complete maintenance requests for any defects discovered in any guest room or public area and follows up on their repair. If the job has not been completed within 24 hours – contact the Maintenance Department for completion.Ensure daily “Vacant Ready” room inspections are carried out and reports any irregularities to the Housekeeping Manger.Ensure all Team Members are fully conversant with the Property’s Fire and Emergency Procedures and all Fire Wardens attend any training as required.PERFORMANCE EXPECTATIONSInterContinental Hayman Island Resort is committed to providing and maintaining a safe and healthy workplace for all employees as well as clients, visitors and members of the public. Hazards and risks to health and safety will be eliminated or minimised, as far as is reasonably practicable. During your employment you must take reasonable care for your own health and safety, including completion of all training required, following all work health and safety procedures, instructions and protocols, safely use safety equipment and personal protective equipment for your role and report any incidents and injuries in a timely manner.ACCOUNTABILITYInterContinental Hayman Island Resort prides itself on delighting our Guests and providing them with a service derived from a high-performance culture that is embedded through each function of the Resort.With comprehensive SOPs, robust policies and procedures and individual departmental training plans in place we ensure that all colleagues are provided with solid foundations to ensure their continued success throughout their employment.During your employment, you will be provided with clear performance expectations in the form of Key Performance Indicators (KPI’s) and leadership competencies. These will form the foundation of your performance expectations and provide opportunity for performance to be measured, reviewed, and discussed on a regular basis.InterContinental Hayman Island Resort is committed to providing and maintaining a safe and healthy workplace for all employees as well as clients, visitors and members of the public. Hazards and risks to health and safety will be eliminated or minimised, as far as is reasonably practicable. During your employment you must take reasonable care for your own health and safety, including completion of all training required, following all work health and safety procedures, instructions and protocols, safely use safety equipment and personal protective equipment for your role and report any incidents and injuries in a timely manner.WHAT WE NEED FROM YOUCommunication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk toYour problem-solving skills will turn issues into opportunities so every guest leaves with great memoriesFluency in the local language - extra language skills would be great, but not essentialLiterate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computersFlexibility - night, weekend and holiday shifts are all part of the jobYou’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essentialExperience - ideally you’ll have spent at least one year in a front desk or guest service positionStrength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling