Housing Officer

A03 Housing Officer

QLD Government

$46.27 + super per hour

ASAP Start

Capalaba

Great opportunity to join this close knit team in a Housing Service Centre, where you will provide a broad range of applicant, tenancy and property management services and advice to customers with complex needs in the intake/pathways team.

The Role

• Respond to diverse customers experiencing complex and challenging housing via the telephone and face to face and undertake customer interviews.
• Make referrals to support service agencies.
• Assess new social housing and private housing assistance applications from customers.
• Maintain accurate customer and property records using the Microsoft Suite and internal IT systems with a high level of accuracy.
• Manage tenancy arrangements, allocations, changes of tenancy and vacancies and liaise with other housing providers ensuring departmental compliance

You

The successful candidate will have excellent communication skills with strong empathy and have previously worked in a customer facing role. You will be able to demonstrate the following:

• Proven customer service experience (telephone and face to face)
• High attention to detail and able to work independently
• High confidentiality, empathy and resilience to deal with people in distress
• Able to work under pressure in a fast paced environment
• Excellent communication skills
• Intermediate Microsoft Office skills and confidence to quickly learn additional IT systems
• A National Criminal History check will be required before placement
• Drivers License

To be considered for this position, please apply below with your cv and cover letter in Microsoft word format. Alternatively, email me directly at louise.clark@empiregroup.com.au or call me on 0438 718 486. Please note only short listed candidates will be contacted.