Address Personetics is an enterprise-software growth-phase Fintech start-up. We develop AI-powered solutions helping banks deliver highly intelligent and personalized banking experiences to their customers across all digital channels. We’re pioneering and establishing a whole new category of consumer banking based around data-driven personalization and customer engagement.
As part of our growth, we are looking for a talented and experienced, Australian-based ICT Business Analyst to join our dynamic Customer Success team across the Asia Pacific Region.
About the position:
In this position you will lead the implementation of Personetics’ analytical solutions at some of the largest banks in the world. You will play a crucial role in analyzing, designing, and implementing effective business and systems solutions. You’ll be required to interact with both technical expert and senior managers; analyze business requirements; analyze client available data and determine quality; validate technical decisions meet project objectives; bridge between client IT, business and Personetics internal teams. Postproduction you will be responsible for analysis of usage metrics and ensure overall success of the deployment.
This position requires a deep understanding of both business processes and technological systems to bridge the gap between business needs and IT capabilities.
Responsibilities:
• Collaborate with client’s stakeholders to understand and document their requirements.
• Drive plan, monitor and manage the solution implementation from the initiation to completion with minimal supervision.
• Translate needs into clear and comprehensive system requirements.
• Design and propose innovative and efficient ICT solutions that align with business objectives.
• Work closely with development teams to ensure proper implementation of system enhancements and changes.
• Implement data management practices to optimize data flow and integration within the organization's systems.
• Provide training and support to end-users, ensuring a smooth transition and understanding of newly implemented systems.
• Use You Tracks/JIRAs to manage the development cycles- create customer requests, coordinate with the development team to assign/update tasks.
• Predict and manage solution releases to meet the business requirements, achieving stakeholder objectives and ensuring satisfaction.
• Preliminary function testing – Support the clients to test the solution and analyze the defects.
• Participate in product demos and requirements process.
Requirements:
• At least two years of relevant experience including:
o Must have experience in a project leadership position.
o Must have experience with Business/Data analysis position.
o Must have technological experience and knowledge in Data Analytics.
• Relevant education: MBA graduate and/or Project Management certification; Bachelor in Computer Science or equivalent background in programming.
• Must have knowledge and experience with User Journey in Banking Applications
• Knowledge and experience implementing Banking products.
• Vast customer facing experience conducting workshops and coaching with banks.
• Preferred experience in a professional services position
• Fluency in English is a must.
• Secure online/mobile applications experience
• Strong analytical and problem-solving skills
• Strong interpersonal, communication, facilitation, and presentation skills
• Ability to work independently and with minimal supervision.
• Demonstrated ability to work in a small team setting.
• Technical knowledge (knows the lingo - can speak to technical experts)
• Financial industry experience (retail banking, credit card, prepaid) - an advantage.
Personetics is offering an attractive salary package and benefits, long-lasting career opportunities and a chance to join a global market leader in the exciting Fintech industry.
