AddressAbout the Role:
The role will include a diverse range of Desktop/ Service Desk suppoort.
Ideally you will have hands on experience in any or all of the following (the more the better:
Level 2/3 Service Desk Resources
- Win10/Office 365 administration experience in an Enterprise Domain environment
- Broad troubleshooting experience on desktop, laptop, mobile devices (common smartphones and tablets), and supported vendor products and services
- Broad technical knowledge of systems and networking (inc. switches, routers, and firewalls)
- Broad server configuration experience
- Administering servers and Active Directory/Group Policy
- Capabilities of providing functional leadership for Level 1 & 2 Engineers and driving outcomes for projects
- Strong verbal and written communication skills (majority of the work is phone support)
- Have worked on a help desk prior and understands ticketing and general support framework
- Knowledge of user management either via Active directory or the preference is Microsoft Azure environment
- FT Contract
- Incident Desktop Support
- Excellent Communication skills
