Address
At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As an Analyst in our Identity & Access Management Squad, you’ll play a key role in ensuring our people have access to the right systems at the right time. We work closely with all teams across ANZ to simplify Identity and Access Management (IAM) Processes. You will closely with Chapter Lead and Product owner of BAU Squads of Identity and Access Management in managing ANZ's Identity and Access Management (IAM) team in Bangalore in accordance with ANZ Group policy and the external regulatory environment. Also role has accountability of services provided by the team to internal customers by ensuring all necessary actions are conducted in accordance with ANZ's policy and procedure within agreed Service Level Arrangements.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Location: MDC 100
Role Type: Permanent, Full-time
Who are you?
- A team player – You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission
- The customer’s biggest fan – You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
- Comfortable being uncomfortable – You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
- Continuous improvement junkie – You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
- Committed to your own and other’s growth – You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
- A problem solver – You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
- Risk savvy – You build sustainable solutions that protect customers, stakeholders and the community
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
- Fresh graduate of IT or Engineering related courses
- High level of customer service by accurately dealing with all enquires in a friendly and timely manner to meet or exceed customer expectations.
- Must have strong technical, analytical, interpersonal communication and writing skills.
- Customer focus and good relationship management skills.
- Ability to work autonomously as well as collaborate with others.
- Continuously monitor and improve the user access review process, to ensure it operates accurately, effectively and efficiently.
- Ensure target Service Level Agreements (SLAs) are consistently met by the team.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manilla play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We’re proud of the inclusive culture we’re renowned for where 90% of our people feel they belong.
We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can “make work, work for them”.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 62820.
Posting will end on 1 April 2024
