AddressAbout Rippling
Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.
By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).
We prioritise candidate safety. Please be aware that official communication will only be sent from @rippling.com email addresses.
About The Role
This is an exciting opportunity to be a foundational team member of Rippling’s Global Implementation team AND a foundational member of our APAC team!
Implementation is an essential differentiator for Rippling. As a specialist Implementation Manager (an IC role), you will work with our customers across various segments to implement and drive the adoption of Rippling’s global products. You will leverage deep domain expertise and partner it with a deep knowledge of Rippling’s global products as well as strong commitment to customer experience.
Each member of our team is challenged to take on independent projects and show their individual strengths, from product to client experience. Your work will ensure that our clients will have a seamless implementation experience!
Please note, this role is based in Sydney.
What you will do
Work one-on-one with clients to accurately interpret modern awards or enterprise agreements (EBAs) both during and after implementation
Partner with Implementation, Sales, and Support teams to ensure customer needs are being met throughout their customer journey
Collaborate closely with Product and Engineering to improve and troubleshoot customer issues as well as provide feedback on product enhancements related to Australia compliance laws and best practices
Maintain in-product templates for standard Modern Awards configurations
Track ongoing updates to Australian labour laws and ensure Rippling’s product remain on the cutting edge of those changes, and helping to communicate those changes to customers
Support in the development and documentation of processes and best practices in Rippling both for customers and prospects
What you will need
3+ years of hands-on experience in a customer facing role, ideally at a company in the HCM or Payroll space.
3+ years of demonstrated knowledge of Australian labour laws and payroll requirements, particularly modern awards and enterprise agreements.
Proven track record of success managing multiple projects and stakeholders simultaneously in a fast-paced environment.
Stellar communication and presentation skills; the ability to simplify complex concepts for any audience.
A passion for building relationships and a deep commitment to driving an exceptional customer experience.
Strong project management and organizational skills: high attention to detail with excellent work product, time management, and project execution
Excellent client-facing verbal and written communication skills
Strong critical thinking skills, a growth mindset and a desire to continuously improve.
About The Team
The Global Implementation team is the newest edition to our Implementation family here at Rippling. The current team has several Implementation Managers located in the US and we’re excited to expand into new locations globally. Our current Implementation department includes over 100 team members from various backgrounds across two continents. We often collaborate closely with account executives, engineers, and other stakeholders on a daily basis to continuously improve our products and ensure our clients receive a stellar product and end-to-end Rippling experience.
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
#li-hybrid
